Hotel Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.Our TEAM :

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Job Description:-

This role primarily involves working overnight shifts and is responsible for overseeing all hotel operations during night hours, you will play a critical role in ensuring the seamless operation of the hotel during overnight hours. Acting as the senior leader on duty throughout the night, you are responsible for maintaining exceptional guest experiences, overseeing overnight operations, and ensuring the safety, security, and comfort of guests and employees at all times.

• Effectively and efficiently run the operation of Nights. Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.

• Oversee all overnight Front Office operations including arrivals, departures, room assignments, and guest requests.

• Ensure smooth communication between overnight and daytime operational teams.

• Supervise overnight colleagues and ensure adherence to Four Seasons service standards.

• Handle guest concerns, service recovery situations, and VIP experiences professionally and efficiently.

• Coordinate with Security and Engineering teams to ensure guest and colleague safety.

• Conduct regular inspections of public areas and operational facilities to maintain luxury presentation standards.

• Respond effectively to emergency situations and operational incidents.

• Ensure overnight operational procedures and reporting are completed accurately.

• Deliver highly personalized and anticipatory guest service.

• Support guest satisfaction initiatives and ensure prompt resolution of guest concerns.

• Maintain a professional and welcoming environment throughout the night.

• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

• Demonstrate a strong room upsell approach by fulfilling hotel yearly goals, motivating the Front Office team, and keeping issues “top of mind” year-round.

• Demonstrates an ability to bring the best out of all team members in all situations and rewards positive innovative/improvisational thinking and praises accordingly.

• Adopt an enthusiastic, assertive, and passionate approach to guest service and demonstrate our Seasons values at every opportunity.

• This role requires close coordination with Front Office, Housekeeping, Engineering, Security, and other operational departments to ensure the hotel remains fully operational and prepared for the following day’s activities. Through strong leadership, attention to detail, and proactive service, you contribute directly to delivering the personalized luxury experience that defines Four Seasons Hotels and Resorts.

Preferred Qualifications and Skills

• College degree preferred.

• Minimum three years of leadership experience within Rooms Division or Front Office operations in a luxury hotel or resort environment.

• Strong leadership, supervisory, and managerial skills.

• Strong operational knowledge of Front Office and night audit procedures.

• Excellent organizational and problem solving abilities.

• Strong communication and guest relations skills.

• Ability to handle emergencies calmly and professionally.

• Excellent verbal and written communication skills in English require,and Arabic will be an advantage

• Ability to work independently and manage overnight operations efficiently.

• The ideal candidate will have an outgoing personality and a can-do approach to any task!

Our Offering:-

Competitive Net Salary in a Tax-Free Environment

Opportunities to build a successful career with global potential

Unique strong culture - diversity of 50 different nationalities

Living accommodation in a high quality, well-resourced apartment

Excellent Learning and Development opportunities

Employee Recognition Programs​

Complimentary Discovery nights at FS Hotels Worldwide

Paid vacation & home leave ticket

Complimentary meals in employee dining restaurants

Transportation to work provided

Employee Assistance Program

Medical & Life Insurance

Work Authorization:-

The Hotel will apply for the work authorization for a successful candidate.

Learn more about employment with Four Seasons:-

You could also learn more about employment with Four Seasons via the following channels:

https://www.facebook.com/FourSeasonsJobs

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

http://jobs.fourseasons.com

https://twitter.com/FourSeasonsJobs