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Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Regional Head of Security & Operational Resilience – MEA in Dubai, United Arab Emirates. Join us in connecting people and improving lives!

Job Purpose:
The Regional Head of Security & Operational Resilience – MEA is responsible for leading and implementing the regional strategy for Security, Health & Safety (H&S) & Business Continuity Management (BCM) in alignment with global and divisional objectives.

The role ensures the identification, assessment, and mitigation of risks to minimize exposure to people, operational, financial, and reputational risks, while ensuring compliance with increasing customer and regulatory requirements.

The position plays a critical role in strengthening operational resilience, ensuring effective crisis preparedness and response, and maintaining strong relationships with regulatory authorities, law enforcement, and intelligence networks across the region.

In this Regional Head of Security & Operational Resilience – MEA position

Key Responsibilities

Develop and implement the regional Security & Operational Resilience strategy in alignment with global and divisional priorities covering AFR, OFR, IP, CDZ and Road.
Lead the implementation and continuous improvement of the ISO 45001 certified Health & Safety Management System (HSMS) in alignment with DGF's Global Health & Safety Management System, guidance and standards across the region.
Ensure governance and consistent application of Security, Health & Safety, Business Continuity Management (BCM), Quality, and Environmental standards across all MEA countries
Identify, assess, and manage regional risks (people, financial, operational, and reputational) and implement effective mitigation measures.
Respond to and escalate critical safety concerns raised by employees or management, ensuring timely and appropriate actions.
Define and deploy the regional security framework, policies, and standards to reduce incidents, claims, and losses.
Lead and coordinate the regional safety audit program, including planning, execution, reporting, and follow-up.
Ensure compliance with internal policies, customer requirements, and external regulatory frameworks across the region.
Develop, implement, and track the annual Regional Safety Plan in alignment with global safety objectives.
Ensure accurate, timely reporting and analysis of incident and accident data across the region.
Establish and maintain a functional safety governance structure, including regional and country-level safety committees.
Lead the implementation and governance of Business Continuity Management (BCM) and crisis management, including preparedness, response, and recovery
Oversee investigation of major incidents and claims, ensuring root cause analysis and implementation of corrective actions
Serves as a member of the Regional DGFF Compliance panel and supports compliance investigations as appropriate
Establish and maintain strong relationships with regulatory bodies, law enforcement agencies, and intelligence services across MEA
Monitor and respond to evolving regulatory requirements and their impact on business operations and customers.
Champion a strong safety culture by leading engagement campaigns and modelling safety leadership behavior.
Drive continuous improvement initiatives to enhance operational resilience, compliance, and performance
Support global product development by embedding risk, security, compliance, and resilience considerations
Identify and resolve complex operational, process, and procedural challenges across countries, stations, and stakeholders
Collaborate with internal and external stakeholders including customers, 3PL providers, carriers, subcontractors, and authorities to ensure risk mitigation and compliance
Developing the VAS unit by creating innovative, value‑adding Security & Resilience services that strengthen customer offerings and showcase industry leadership
Define, track, and report performance metrics related to risk management, incidents, compliance, and resilience
Promote a strong risk-aware culture and ensure accountability for security and resilience across the region. Stakeholders

Internal Stakeholders

Regional CEO and MEA Leadership Team
Global Security & Resilience Function
Operations (Air, Ocean, Road, Warehousing)
Country and Station Managers
HR, Legal, Risk & Compliance Functions External Stakeholders

• Customers and key accounts
• Regulatory authorities (TAPA, aviation, maritime, HSE bodies)
• Law enforcement and intelligence agencies
• Carriers, 3PL providers, subcontractors
• Industry and certification bodies
Key Skills & Competencies

Professional Competencies

Advanced risk management and mitigation expertise
Strong understanding of security, H&S, BCM, and regulatory frameworks
Crisis management and incident response leadership
Knowledge of logistics and supply chain operations (preferred) Leadership Competencies

• Ability to lead in a matrix organization and influence without authority
• Strategic thinking with strong execution orientation
• Strong decision-making capabilities under uncertainty
• Ability to drive change and grow culture across diverse geographies
Now, here is what we need from you!

• Significant experience in Security, Health & Safety, Business Continuity, Quality, Environmental Management, law enforcement, intelligence services, or relevant international organizations
• Proven experience in multi-country or regional roles, ideally in logistics or complex operational environments
• Relevant certifications (e.g., NEBOSH, ISO, BCM, Security) are advantageous
• Stakeholder management and influencing skills
• Analytical and problem-solving capabilities
• Strong communication and presentation skills
• Project and program management
We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary
Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for an AFR Ops Specialist in Riyadh, Saudi Arabia. Develop and administer air freight operations plans and processes to deliver flow of goods and information across the customer’s global supply chain. Engage proactively with customers and manage shipments against the customer or delivery expectation in line with business strategy and objectives, corporate guidelines and policies.

Join us in connecting people and improving lives!

In this AFR Ops Specialist position

Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
Ensure the management of shipments in line with the customer service commitment
Track, record, analyze and improve exceptions/operational irregularities
Responsible for high shipment data quality
Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
Identify critical shipments and new business that needs extra support/hypercare
Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
Investigate/supports invoice disputes
Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
Resolve performance issues of suppliers, and propose solutions to improve performance
May provide functional guidance, advice or training to less experienced positions
Use Industry sector or logistics specialist expertise in their day-to-day work Stakeholders

Connect with and influence other specialist departments and 3rd parties e.g. external service providers
May convince others to accept new concepts, practices, and approaches
Build strong, trusting cross-functional relationships with DHL managers
Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
Provide technical guidance to line managers and employees Management Responsibility

Individual contributor who may manage two or fewer employees
May direct the work of other lower level professionals or manage processes and programs
Coach and review the work of lower level professionals Now, here is what we need from you!

Education Level

Bachelor’s Degree or equivalent experience/qualification

Experience Level

more than 4 years

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service Our Vision: The Logistics Company for the World.

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