Head of IT & BPO - Gulf

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who turns technology into business transformation? You do.-

DHL Global Forwarding is looking for an exceptional Head of IT & BPO - Gulf to lead the next phase of our digital transformation journey across the region, based in Dubai, United Arab Emirates.

In this pivotal leadership role, you will shape and execute the Gulf cluster IT strategy, ensuring technology investments, systems innovation, and business process excellence directly support our growth ambitions and operational priorities. You will act as a strategic partner to the business, driving the delivery of modern applications, infrastructure, and integrated technology solutions that enable sustainable competitive advantage.

Join us in connecting people and improving lives!

In this Head of IT & BPO - Gulf position,

• Contribute to develop IT strategy in line with business strategy and objectives, corporate guidelines and policies.
• Ensure design and implementation of IT plans, roadmaps and migration strategy for IT platform/ infrastructure and applications.
• Prepare plans and control delivery of complex projects covering multiple aspects of IT platform/ infrastructure including analysis, development and administration of IT systems software, hardware and databases.
• Oversee the delivery of agreed programs and projects within quality, time, cost and business constraints.
• Lead digitalization priorities for all core operational systems and customer facing applications in country.
• Balancing understanding for IT-systems and related constraints whilst understanding our business priorities and ensuring needs of “end users” are met in pragmatic and cost-effective manner . Keeping in mind the IRR & SE priorities for the region.
• Close collaboration with regional BuIT/BPO/Ops counter parts and country super users to run an excellent business process management system harmonizing where possible between the regions.
• Study issues, determine opportunities and introduce best practices for IT_BPO focusing on increasing effectiveness and efficiency.
• Develop a culture of quality, service excellence and continuous improvement.
• Lead teams of IT managers and Digitalization experts.
• Ensure appropriate talent selection, organization and leadership for major areas of the sub-region.
• Develop a team spirit of effectiveness in the team. Now, here is what we need from you!

Experience

• Minimum 10 years of progressive leadership experience in IT, Digital Transformation, Business Process Optimization, or Technology Management within a complex, multinational environment.
• Good Knowledge of different realities in the MEA region
• Exposure and knowledge of the Global DGF entity Education

• Bachelor Degree or Higher in Information management or general management We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.