Head-Facilities Management and Transguard Living

We are currently recruiting for a Head Facilities Management and Transguard Living to join our Total Facilities Management and Transguard Living team in Dubai.

Scope: The Head – Facilities Management & Transguard Living (TGL) is responsible for leading and managing the overall activities of Facilities Management and TGL, covering all service lines including, but not limited to, Facilities Management, FM consultancy, Energy Management, Pest Control, Specialist Cleaning, Landscaping, and TGL divisions.

Lead the operational delivery and performance of assigned Facilities Management and TGL service portfolios, ensuring high‑quality, compliant, and cost‑effective service delivery while supporting business growth, client retention, and financial objectives, under the direction of the Director.

Financial

• Manage financial performance across assigned FM & TGL portfolios, ensuring delivery within approved budgets and achievement of contract‑level profitability targets.

• Ensure cost‑effective and timely delivery of contractual obligations that contribute directly to operational margin improvement.

• Drive financial efficiency through optimized workforce deployment, productivity management, OPEX controls, and subcontractor performance management.

• Support account‑based financial growth by identifying and driving scope enhancements, variation orders, and multi‑service integration opportunities.

• Provide accurate operational forecasting to support corporate financial planning, revenue projections, and margin assurance.

• Collaborate with Sales, Commercial, and Bid Teams to ensure operational feasibility and competitiveness of pricing assumptions for new bids and renewals.

• Identify operational innovations and efficiency gains that can be commercialized into new revenue streams or premium service offerings.

Customer

• Build and maintain strong, trust‑based relationships with clients through regular governance meetings, proactive communication, and operational transparency.

• Drive a strong customer‑centric culture within operations to enhance service quality, NPS, renewal success, and long‑term client retention.

• Translate client needs into meaningful operational plans, ensuring commitments are delivered consistently and service expectations are exceeded.

• Promote cross‑functional collaboration and cross‑selling by engaging internal stakeholders (Security, Aviation, Manpower, Technical, Sustainability, etc.) to create integrated client value.

• Prepare operational presentations, site demonstrations, and technical briefings to support client engagement, bids, and executive visits.

• Ensure internal customer relationships (HR, Finance, HSE, Supply Chain, ICT) remain strong to enable seamless operational delivery.

• Represent FM & TGL professionally in the market, supporting a positive image, client confidence, and contract stability.

Process

• Set objectives and lead balanced scorecard implementation for Senior Managers, ensuring alignment with business priorities, operational excellence, and client outcomes.

• Establish and enhance governance frameworks and reporting structures across FM and TGL to ensure consistent, compliant, and high‑quality service delivery.

• Lead operational continuous improvement initiatives that enhance service quality, efficiency, reliability, compliance, and innovation across all portfolios.

• Ensure robust HSE integration across operations through governance of risk assessments, training frameworks, audit programs, and participation in safety leadership forums.

• Ensure workforce plans are executed, competency standards are applied, and the manpower quality framework for FM & TGL operations is maintained, ensuring senior teams enforce these standards across all contracts.

• Implement approved manpower and competency standards, including technical capability frameworks, customer‑service standards, and safety competencies for Centres of Excellence.

• Set recruitment governance, including hiring standards, selection criteria, manpower quality benchmarks, and agency/vendor performance expectations for the recruitment function to execute.

• Oversee the capability and workforce quality assurance program, including periodic skills audits, compliance assessments, and workforce readiness reporting for major mobilizations.

• Work with functional departments to ensure operational management systems (CAFM, HSE, Procurement, Finance) are effectively embedded, standardized, and utilized across all operational streams.

Energy Management & Sustainability

• Coordinate client-focused sustainability programs across energy, water, waste, and carbon management to support business growth and service differentiation.

• Implement sustainability initiatives in line with approved frameworks, aligned with international reporting standards and corporate ESG frameworks.

• Support client sustainability business cases for technical suitability and commercial viability, supporting ESG‑driven project decision‑making.

• Ensure compliance with sustainability requirements and energy regulations applicable to client sites and service scopes.

• Support bids, proposals, and renewal strategies by embedding sustainability solutions, quantifiable savings, and value‑engineered enhancements.

Technology & Innovation

• Lead the operational deployment of digital and technology solutions such as IoT sensors, predictive maintenance, and condition‑based maintenance

• Drives effective use of CAFM and operational tools to ensure accurate reporting, maintenance management, and workflow automation.

• Ensure the adoption of approved systems and technologies to support service delivery, reliability, efficiency, and client satisfaction

• Promote a culture of innovation by encouraging teams to adopt best practices, modern FM techniques, and value-adding operational enhancements.

Business Development

• Partner with Sales and Business Development teams to support tendering activities through technical inputs, solution development, and staffing models

• Lead the operational aspects of bid submissions, including mobilization plans, operational methodologies, risk mitigation, and service delivery models

• Identify and pursue organic growth opportunities within existing accounts through additional services, service enhancements, energy programs, and technology‑enabled solutions

• Support account planning for key clients, including pipeline development, renewal strategies, opportunity backlogs, and stakeholder mapping

• Contribute operational insights to market expansion initiatives and new sector penetration

• Develop case studies, performance dashboards, and success stories to strengthen competitive positioning in tenders

• Participate in client meetings, presentations, and negotiations as an operational subject-matter expert to increase win probability and client confidence.

Selection Criteria

• Bachelor of Engineering or Facility Management, with a Master’s in FM, Engineering, or Sustainability as an added advantage

• 10–15 years of experience in the facilities management industry, including 5 years in a similar leadership role

• Minimum of 5 years of experience within the GCC

• Experience in project delivery involving CAFM, Technology, and Energy management

• Financial acumen related to budgeting and profit & loss activities

• Preferred certification in Sustainability and Energy Management