Guest Services Manager – Four Seasons Resort, The Red Sea Shura Island

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to be better, push boundaries, and treat others the way we would like to be treated. Across the globe, our teams create extraordinary experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone with care and respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions that enrich life through genuine human connection.

About the Location

Set to become one of the region’s premier luxury beachside destinations, The Red Sea Project stretches across pristine islands and lagoons along 200 km of coastline on Saudi Arabia’s western shore. The new Four Seasons Resort Red Sea will be located on Shura Island, the vibrant hub of the development, featuring a yacht marina, lifestyle and leisure facilities, retail, an 18-hole golf course, and more.

Sustainability is at the core of the Red Sea destination, with renewable energy, marine conservation, and eco-friendly practices shaping its design. The resort will feature 149 rooms and suites with stunning views of white-sand beaches and turquoise waters, alongside six dining outlets, meeting and event spaces, a marine discovery center, Kids For All Seasons, a luxury spa with hammam, tennis courts, pools, and dedicated family and adult-only beaches.

What You Will Do

As Guest Services Manager, you will:

• Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations).

• Ensure a seamless arrival and departure experience, reflecting Four Seasons’ service excellence.

• Anticipate guest needs and personalize service to create memorable stays.

• Resolve guest challenges with professionalism, empathy, and swift service recovery.

• Coordinate with Housekeeping, Engineering, F&B, and other departments for flawless operations.

• Supervise and train the Guest Services team, fostering a culture of service excellence.

• Monitor team productivity, guest feedback, and service standards to continuously improve.

• Support recruitment, onboarding, and training during the pre-opening phase.

• Ensure compliance with health, safety, and sustainability protocols.

What You Bring

• Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort.

• Strong leadership, training, and operational management skills.

• Passion for creating personalized guest experiences.

• Pre-opening experience is a strong advantage.

• Fluency in English is required; Arabic is an asset.

• Eligible to work in Saudi Arabia.

Knowledge & Skills

• Bachelor’s degree in Hospitality Management or related field preferred.

• Minimum 2–3 years of leadership experience in Guest Services/Front Office in a 5-star hotel or resort.

• Familiarity with Opera or similar PMS systems.

• Excellent organizational, problem-solving, and time management skills.

• Strong communication skills with the ability to lead a multicultural team.

What We Offer

• Competitive tax-free salary.

• Housing and transportation provided.

• 30 days annual vacation plus public holidays.

• Paid home leave flights.

• Complimentary meals and uniform cleaning.

• Medical and life insurance.

• Worldwide complimentary stays with Four Seasons.

• Career growth and development opportunities.

Schedule & Hours

Full-time role.