Guest Services Associate
Before You Apply
- See if your CV survives Miral Experiences's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.
About the Guest Services Associate Role:
• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerized Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
• Efficiently manage all guest services operational areas
• Manage lost and found counter according to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
• Fondly bid farewell to all guests exiting the park
Essential:
• English proficiency (spoken & written)
• Basic computer knowledge
• Ability and genuine willingness to entertain/engage guests
• Flexibility
• High levels of respect and integrity
Desirable:
- Theme park/water park experience
- Higher secondary or equivalent
Requirements
- •English proficiency (spoken and written)
- •Basic computer knowledge
- •Ability and genuine willingness to entertain/engage guests
- •Flexibility
- •High levels of respect and integrity
- •Ability to work outdoors in extreme temperatures, wet, humid or windy conditions
Nice to Have
- •Theme park/water park experience
- •Higher secondary or equivalent
Responsibilities
- •Welcome guests in a friendly and professional manner
- •Engage each guest as a unique individual and listen attentively to requests
- •Manage and maintain queue lanes efficiently
- •Sell tickets and other products via a computerized Point of Sale (POS) system
- •Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- •Balance cash drawer/register/float and ensure timely remittance of sales
- •Maintain awareness and adherence to company’s cash handling policies
- •Provide pricing, promotion, shows, rides attractions information and suggestions
Related Jobs
Browse Similar
- See if your CV survives Miral Experiences's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Miral Experiences develops and operates a portfolio of cultural, entertainment, and leisure attractions in Abu Dhabi. They aim to attract regional and global visitors.