Guest Relations Executive for HAVN
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
Stand Out
- Get to the top of SmartCrowd's applicant pile
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
The Guest Relations Executive is responsible for managing the full guest communication lifecycle and operational coordination to ensure a smooth, professional, and disruption-free guest experience from pre-arrival to post-checkout. This role acts as the first line of defense between guests and operational issues.
Guest Communication & Experience
- Manage all guest communication across approved channels.
- Conduct check-in and check-out calls/messages as per SOP timelines.
- Proactively anticipate guest needs and address concerns before escalation.
- Always maintain a professional and solution-oriented tone.Booking & Revenue Support
- Support booking inquiries and contribute to conversion.
- Ensure listing details and house rules are clearly communicated.
- Flag pricing or availability issues when identified.Operational Coordination
- Coordinate with housekeeping, maintenance, and GSOs.
- Log, track, and follow up on all issues until closure.
- Ensure zero guest-impacting issues remain unresolved during stays.
- Verify unit readiness prior to check-in.Documentation & Reporting
- Ensure all interactions and issues are logged accurately.
- Review inspection reports and escalate deviations.
- Track maintenance reports and confirm closure.
- Maintain accurate shift handovers.Escalation & Risk Control
- Escalate guest-impacting issues immediately.
- Identify repeat issues for preventive action.
- Do not promise outcomes outside approved authority.Requirements
Working Hours: AM Shift: 8am–5pm (Can be adjusted as and when required); Mid Shift: 1pm–10pm (Can be adjusted as and when required); PM Shift: 4pm–1am (Can be adjusted as and when required).
Working From Home: Permitted on Saturdays and/or Sundays.
Requirements
- •Manage all guest communication
- •Conduct check-in and check-out calls/messages
- •Anticipate guest needs and address concerns
- •Maintain a professional and solution-oriented tone
- •Support booking inquiries and contribute to conversion
- •Communicate listing details and house rules clearly
- •Coordinate with housekeeping, maintenance, and GSOs
- •Log, track, and follow up on all issues until closure
Nice to Have
- •Experience in hotel or property management
- •Familiarity with booking platforms
- •Ability to work flexible hours (AM, Mid, PM shifts)
- •Permitted to work from home on Saturdays and/or Sundays
Responsibilities
- •Ensure zero guest-impacting issues remain unresolved
- •Verify unit readiness prior to check-in
- •Ensure all interactions and issues are logged accurately
- •Review inspection reports and escalate deviations
- •Track maintenance reports and confirm closure
- •Maintain accurate shift handovers
- •Escalate guest-impacting issues immediately
- •Identify repeat issues for preventive action
Related Jobs4 similar jobs
Browse Similar
- Get to the top of SmartCrowd's applicant pile
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
SmartCrowd is a digital real estate investment platform operating in the UAE. It enables individuals to invest in fractional ownership of properties, making real estate accessible to a wider audience.