Guest Relations Agent
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POSITION SUMMARY
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Requirements
- •High school diploma or G.E.D. equivalent
- •Ability to stand, sit, or walk for extended periods
- •Ability to lift, carry, push, pull, and place objects up to 10 pounds
- •Professional appearance and communication skills
- •Ability to maintain confidentiality of proprietary information
Responsibilities
- •Supply guests with directions and information regarding property amenities and local areas
- •Contact relevant departments (Housekeeping, Engineering, etc.) to resolve guest issues
- •Follow up with guests to ensure satisfaction with requests
- •Receive, record, and relay messages accurately
- •Communicate VIP arrivals to designated personnel
- •Welcome and acknowledge guests according to company standards
- •Answer telephones using appropriate etiquette
- •Identify and recommend ideas to increase organizational efficiency
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- Check if Marriott International will actually see your resume
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- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Marriott International is a leading global hospitality company. It operates and franchises a wide range of hotel brands, serving travelers worldwide.
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