Guest Relations Agent

Company Description

La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets—including two nightlife venues and outdoor seating areas—two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city’s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Welcome guests with a warm and professional demeanor.

• Handle guest check-ins, check-outs, and reservations efficiently.

• Address guest inquiries, requests, and concerns promptly and courteously.

• Provide information about hotel services, facilities, local attractions, and transportation.

• Coordinate with housekeeping, concierge, and other departments to meet guest needs.

• Maintain accurate guest records and ensure confidentiality.

• Assist in handling guest complaints, aiming for quick and satisfactory resolutions.

• Promote hotel services and loyalty programs to enhance guest experience.

• Maintain a clean, organized, and professional front desk and lobby area.

• Perform other duties as assigned by management.

Qualifications

• Diploma or equivalent; hospitality or tourism-related education preferred.

• Previous experience in guest relations, front desk, or customer service is an advantage.

• Excellent verbal and written communication skills.

• Strong problem-solving and multitasking abilities.

• Professional appearance and a friendly, approachable attitude.

• Proficiency in hotel management software (e.g., Opera) and MS Office.

• Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.