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Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

The Position

To ensure timely and accurate accountability of all daily revenues received by the Hotel; ensure compliance of operational procedures; maintain subsidiary records of various General Ledger Accounts to provide detailed analysis for audit and tax purposes.

KEY ROLES & RESPONSIBILITIES

• Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports.
• Ensuring that daily revenues and settlements are in balance.
• Summarizing revenue and settlement information in a Journal Entry format associated with the proper back office chart of account numbers and descriptions
• Must have a commitment to follow all local corporate policies and procedures as they relate to Income Audit.
• Must work in a safe, prudent, and organized manner.
• Prepare and ensure Daily Flash Report is timely and accurate as per policy.
• Ensure that banquet department’s revenue postings are correct by reconciling the banquet “Event short list” report which is provided by the Banquets manager on a daily basis. Follow-up on errors and discrepancies.
• Verify the balance of all interface postings to ensure all revenues have been posted.
• Verify and/or reconcile all revenue centers as reported in the Income journal daily
• Review housekeeping discrepancy reports and file in the daily operations package.
• Review and balance rebates, paid outs and miscellaneous charges to the PMS.
• Ensure all miscellaneous/allowance/paid/house charges are approved and complete with adequate explanations
• Review F&B voids to verify authorization and adequate back up information. F&B void reports to be filed in the daily operations package.
• Verify all negative postings, all rate variances, and all F&B Discount reports. Negative posting report should be filed in the daily operations package.
• Prepare extension wise telephone reports and submit to all departments to review. Make sure all departments return the checked reports.
• Ensure that all credit card transactions are recorded correctly and payments are allocated using the corporate reconciliation template.
• Handling of credit card reconciliation discrepancies in a timely manner.
• Handling promptly all guest issues and disputes, including credit card inquiries and charge backs. Make the appropriate corrections as required after obtaining the Director of Finance’s approval.
• Review of No-Show reports and to ensure that all “chargeable” No Shows has beem charged. No show report is retained with the daily operations package.
• Review foreign currency rate changes for accuracy and file in daily operations package.
• Prepare and maintain:
• To ensure comp & entertainment checks are properly accounted for and name of guest and purpose of entertainment are indicated
• Ensure sale of gift certificates is properly accounted for and utilization of gift vouchers is administered accurately
• To assist the General Cashier in performing surprise float counts
• Completing various reports as required by management depending on the needs of the hotel operations.
• Completing various other tasks and duties as required by management

Qualifications

PERSONAL ATTRIBUTES

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Oral and written fluency in English
• Physically fit
• Neat appearance
• Displays initiative and good follow-up skills
• Team player
• Customer/people oriented

QUALIFICATIONS

• Diploma in Accountancy or equivalent.
• Good knowledge of OPERA, MICROS, & cashiering functions.

EXPERIENCE

Minimum of 2 -3 years experience with at least 1 year experience in a similar capacity in a hotel

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

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AHS, a prestigious real estate and luxury lifestyle company, is seeking a professional and highly skilled VIP Waiter / Head of Service to join our team. This role is responsible for delivering exceptional, world-class service to guests ensuring an elevated hospitality experience at all times.

As the Head of Service, you will oversee all aspects of F&B service, guest experience, and service team coordination, maintaining the highest standards of elegance, discretion, and professionalism.

Responsibilities

• Lead and oversee all service operations within the property.
• Ensure flawless table setups, dining arrangements, and service execution.
• Greet and attend to VIP guests, ensuring a seamless and personalized experience.
• Train and coordinate service staff to maintain consistent luxury standards.
• Manage event service for private dinners, gatherings, and formal occasions.
• Ensure impeccable presentation of dining areas, lounges, and common spaces.
• Oversee beverage and wine service, including recommendations and pairing.
• Handle special requests, dietary requirements, and personalized guest preferences.
• Maintain communication with the kitchen, housekeeping, and concierge teams for smooth operations.
• Uphold confidentiality, discretion, and guest privacy at all times.Requirements

• Minimum 5 years of experience as a VIP Waiter, Head Waiter, Butler, or in luxury F&B service for HNW/UHNW clients.
• Strong background in fine dining, luxury hospitality, or private household service.
• Exceptional knowledge of service etiquette, table settings, wine service, and luxury hospitality standards.
• Impeccable grooming, manners, and service professionalism.
• Strong leadership skills with the ability to manage and train service staff.
• Outstanding communication and interpersonal abilities.
• Excellent organizational skills and attention to detail.
• Ability to work long hours, including weekends and holidays, with flexibility.
• High level of discretion, confidentiality, and emotional intelligence.
• Valid passport and readiness to travel if required.
• Additional languages are an asset.

",[188,189,190,191,192,193,194,195],"Minimum 5 years of experience as a VIP Waiter, Head Waiter, Butler, or in luxury F&B service","Strong background in fine dining, luxury hospitality, or private household service","Exceptional knowledge of service etiquette, table settings, wine service","Impeccable grooming, manners, and service professionalism","Strong leadership skills","Outstanding communication and interpersonal abilities","Excellent organizational skills and attention to detail","Ability to work long hours, including weekends and holidays",[197,198,199],"High level of discretion, confidentiality, and emotional intelligence","Valid passport and readiness to travel if required","Additional languages are an asset",[201,202,203,204,205,206,207,208],"Lead and oversee all service operations","Ensure flawless table setups and service execution","Greet and attend to VIP guests","Train and coordinate service staff","Manage event service","Ensure impeccable presentation of dining areas","Oversee beverage and wine service","Handle special requests and guest preferences","/jobs-apply?slug=head-of-service-vip-waiter-ahs-dubai","2026-04-30T13:32:47.138Z","2026-04-30T12:16:20.000Z","workable","companyLogoUrl","actionData","errors"]

Guest Experience Manager (Saudi National) — Position Closed

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Guest Experience Manager (Saudi National) — Position Closed

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