Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.OurTeam:

Our team is our greatest asset and the key to our success. Wedemonstrateour beliefs in the way we treat each otherandbyexample,we set for one another. In all our interactions with our guests, customers, businessassociatesand colleagues, weseekto deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellentservice,andpassion.

Job Description:

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.  This position reports to the Guest Experience Manager. This is a highly visible rolerepresentingFour Seasons Hotel Doha and managing theday to dayactivities of the Guest Relations Team.

• Coordinates and liaises with various departments to ensure the hotel provides thehighest levelguest experiences

• Meets and greets arriving anddepartingguests; Provides genuine hospitality and recognition, acts as host/hostess

• Maintain a harmonious and professional relationship with co-workers,supervisorsand all departments.

• Comply withand enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct asset forth inEmPact.

• Develop healthy and happy relation with other front office team memberin particular andall hotel employee in general

• Ensure all local and corporate policies, works rules and benchmark standard are properly applied

• Utilize Golden appropriately for a maximum guest recognition/satisfaction · Developing guest connection and gain feedback from the guestregardingtheir overall stay or specific issuein particular thenactively seeking solution to resolve the problem

• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

• Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations · Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms

• Perform smooth check in and check out process base on benchmark standard

• Maintainsa balanced bank assigned by the hotel. Makes change,casheschecks, exchanges foreign currency. Reconciles all transactions at the close of each shift

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner. Interaction with guest will be in person and by phone

• Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager ·

• Accepts reservations,changesand cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator

• Perform anyadditionalduties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms

• Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue

Preferred Qualifications and Skills

• Degree Holder, preferably in hotel and restaurant management

• 2-4 years of experience as a Guest Relations Agent

• Excellent command in English, Arabicor Russianis an advantage

OurOffering:

Opportunities to build a successful career with global potential

Uniquestrong culture - diversity of50different nationalities

Living accommodation in high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs​

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization:

The hotel will apply forthe workauthorization for a successful candidate.

Learn more about employment with Four Seasons:

You could also learn more about employment with Four Seasons via the following channels:

https://www.facebook.com/FourSeasonsJobs

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

http://jobs.fourseasons.com

https://twitter.com/FourSeasonsJobs