Growth & Patient Engagement Executive (Contact Center)
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Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up.
This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience.
What You’ll Do
Lead Conversion & Sales
● Convert inbound, WhatsApp, missed calls, and outbound leads into appointments
● Follow up consistently with new, warm, and aged leads
● Present services and packages clearly and close patients confidently
● Handle objections (pricing, timing, insurance, competition) professionally
Patient Communication & Support
● Act as the first point of contact across phone, WhatsApp, and CRM
● Provide accurate, clear information on services and treatment options
● Ensure every patient interaction is handled with professionalism and care
● Support resolution of queries, concerns, and follow-ups efficiently
Appointments & Retention
● Schedule, confirm, and manage patient appointments
● Reduce no-shows through proactive reminders and follow-ups
● Support rebooking and long-term patient retention
CRM & Discipline
● Maintain accurate CRM records and pipeline updates
● Track all follow-ups, outcomes, and patient interactions
● Ensure strong CRM hygiene and data accuracy across all leads
● Support reporting on bookings, conversions, and revenue performance
Key Performance Indicators (KPIs)
● Lead response time (speed-to-lead)
● Lead-to-appointment conversion rate
● Appointment show-up rate
● Package / membership conversion rate
● Monthly revenue contribution
● Follow-up completion rate
● CRM accuracy and pipeline hygiene
● Resolution time for patient queries and issues
Requirements
What We’re Looking For
• Experience in sales, telesales, customer service, or patient coordination
• Strong communication and persuasion skills (phone & WhatsApp)
• Confident handling objections and working toward targets
• Experience using CRM systems and structured follow-up processes
• Healthcare, wellness, or clinic experience is a strong advantage
• Highly organized, proactive, and results-driven mindset
Education & Language
• Bachelor’s degree preferred
• Native-level English required
• Arabic is a strong advantage
Requirements
- •Experience in sales, telesales, customer service, or patient coordination
- •Strong communication and persuasion skills (phone, WhatsApp)
- •Confident handling objections and working toward targets
- •Experience using CRM systems and structured follow-up processes
- •Healthcare, wellness, or clinic experience is a strong advantage
- •Highly organized, proactive, and results-driven mindset
- •Native-level English required
- •Arabic is a strong advantage
Responsibilities
- •Convert leads into appointments
- •Follow up consistently with leads
- •Present services and packages and close patients
- •Handle objections professionally
- •Act as the first point of contact across phone, WhatsApp, and CRM
- •Provide accurate, clear information on services and treatment options
- •Schedule, confirm, and manage patient appointments
- •Maintain accurate CRM records and pipeline updates
Related Jobs
- Find what's costing you interviews at metabolic
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Metabolic offers personalized health management programs and services focused on individual metabolic health. They serve individuals seeking to improve their overall well-being.
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