General Manager - Delta Hotels City Center Doha

Position Summary
The General Manager is responsible for the overall leadership, operational performance, and financial success of Delta City Center Doha. This role is ideally suited to a General Manager (1–3 years of GM experience) with a strong foundation in hotel operations.

The GM will drive service excellence, operational efficiency, and guest satisfaction, while developing a high-performing team aligned with Marriott brand standards.

Key Responsibilities Operational Leadership

• Lead all day-to-day hotel operations across Rooms Division, Food & Beverage, and support departments.

• Leverage strong operational expertise to ensure seamless service delivery and consistent execution of brand standards.

• Maintain high visibility within the hotel, engaging with guests and associates to drive service excellence.

• Ensure property condition standards are maintained through proactive maintenance and housekeeping oversight.
Financial Performance

• Drive revenue growth and profitability through effective cost controls and revenue management strategies.

• Analyze financial reports, budgets, and forecasts to identify opportunities and address performance gaps.

• Ensure achievement of GOP, RevPAR, and other key financial metrics.
Guest Experience

• Champion a guest-centric culture focused on service excellence and memorable experiences.

• Monitor guest feedback platforms (e.g., GSS, online reviews) and implement improvement actions.

• Ensure prompt and effective resolution of guest concerns.
People Leadership & Development

• Build, lead, and inspire a high-performing leadership team.

• Recruit, develop, and retain talent with a focus on succession planning.

• Foster a positive and inclusive work environment aligned with Marriott values.

• Provide coaching and mentorship, particularly to departmental leaders.
Brand & Compliance

• Ensure strict adherence to Marriott International and Delta Hotels brand standards.

• Oversee compliance with all local regulations, safety standards, and company policies.

• Successfully manage internal audits, brand audits, and quality assurance evaluations.
Sales & Market Positioning

• Collaborate with Sales & Marketing to position the hotel competitively within the Doha market.

• Support business development initiatives and key client relationships.

• Drive occupancy and market share growth through strategic partnerships.
Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.

• 1–3 years’ experience as a General Manager or in a senior hotel leadership role ready for first or early GM assignment.

• Strong operational background (Rooms Division, F&B, or similar).

• Experience within Marriott or an international hotel brand is preferred.

• Proven track record in driving operational excellence and guest satisfaction.
Key Competencies

• Strong operational acumen

• Leadership and team development

• Financial and commercial awareness

• Problem-solving and decision-making

• Guest-centric mindset

• Adaptability and resilience in a dynamic environment

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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