Front Office Supervisor, Fairmont The Red Sea

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Fairmont The Red Sea is seeking a professional and organized Front Office Supervisor to lead our front office operations in Umluj, Saudi Arabia. In this supervisory role, you will oversee the daily operations of our front desk team, ensuring exceptional guest experiences while maintaining operational excellence in a luxury resort environment. You will be responsible for managing team performance, handling guest relations, and coordinating with other departments to deliver outstanding service standards.

• Supervise and manage front office staff, including scheduling, training, and performance evaluations
• Oversee all guest check-in and check-out procedures, ensuring efficiency and accuracy
• Address guest inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly
• Monitor and manage room assignments, reservations, and occupancy to optimize revenue
• Ensure compliance with hotel policies, security protocols, and confidentiality standards
• Train front office team members on customer service excellence, hotel systems, and operational procedures
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
• Manage front office inventory, supplies, and equipment
• Analyze operational metrics and implement improvements to enhance efficiency and guest satisfaction
• Maintain accurate records and reports related to front office operations
• Uphold the luxury service standards and brand values of Fairmont The Red Sea

Qualifications

• Minimum 3 years of front office experience in a hotel or hospitality environment
• Proven supervisory or team leadership experience
• Strong knowledge of hotel management systems and reservation software
• Excellent communication and interpersonal skills
• Exceptional customer service orientation and problem-solving abilities
• Ability to work effectively under pressure and manage multiple priorities
• Proficiency in Microsoft Office applications
• Strong organizational and time management skills
• Ability to train, motivate, and develop team members
• Professional demeanor and appearance
• Preferred: Experience in luxury hotel operations
• Preferred: Multilingual abilities (Arabic, English, and additional languages)
• Preferred: Knowledge of Saudi Arabian hospitality standards and cultural practices
• Preferred: Understanding of revenue management and hotel operations

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.