Front Office Manager|Front Office (VAJ)

A B O U T T H E F U N C T I O N

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent
our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest
becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

W H A T Y O U W I L L N E E D T O S U C C E E D
• Genuine service personality, with high EQ.
• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related
field is preferred.

P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M E A S U R E D A G A I N S T

• Oversee and ensure all operational tasks in Front Office are conducted in line with the service
standards and procedures.
• Coaching and training on-the-job.
• Providing constructive feedback (on- and off-the-job).
• Analyzing operations and assigning resources accordingly.
• Conducting huddles during shifts to ensure seamless communication.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.