Apt Resources is looking for a Spa Supervisor to oversee the daily operations of a reputable Thai massage salon in Montenegro, Europe. The role combines team supervision and hands-on spa treatment responsibilities, ensuring high service quality, hygiene, and smooth day-to-day operations.

The ideal candidate will supervise Spa Therapists, coordinate schedules and treatment assignments, support staff performance, and ensure that all salon standards and procedures are consistently followed.

Key Responsibilities

Supervise and coordinate the daily activities of Spa Therapists.
Prepare and manage staff rosters, shifts, days off, and daily therapist assignments based on operational requirements and appointment schedules.
Monitor staff attendance, punctuality, grooming, conduct, and overall performance.
Ensure treatments are delivered consistently and in accordance with established Thai spa techniques, treatment protocols, and service standards.
Monitor the quality of treatments and provide ongoing guidance, coaching, and support to Spa Therapists.
Assist with the training, onboarding, and development of new and existing team members.
Perform Thai massage, body massage, and other spa treatments according to qualifications and operational needs.
Provide treatment coverage during busy periods, staff shortages, or when required by the appointment schedule.
Coordinate therapist availability and treatment allocation to ensure efficient utilization of the team and smooth appointment flow.
Monitor guest satisfaction and professionally address service-related requests, feedback, or complaints.
Ensure treatment rooms and spa areas are properly prepared and maintained according to established cleanliness, hygiene, health, and safety standards.
Monitor spa products, treatment supplies, linen, and other operational materials and coordinate replenishment requirements.
Ensure appropriate and cost-conscious use of spa products and supplies by the therapist team.
Conduct regular operational checks to ensure compliance with salon procedures and standards.
Maintain clear communication between Spa Therapists and management regarding daily operations, staffing, performance, and guest-related matters.
Support management with the implementation of operational procedures, service improvements, and quality standards.
Promote a professional, respectful, and collaborative working environment and lead the team by example.
Together with the Operations Manager, develop and adjust evaluation and motivation programs.

• Previous experience as a Spa Supervisor, Senior Spa Therapist, or similar position.
• Strong hands-on experience in Thai massage and body treatments.
• Previous experience supervising or coordinating a team of Spa Therapists.
• Experience preparing staff rosters and organizing daily operational schedules.
• Good knowledge of spa operations, treatment procedures, hygiene standards, and guest service.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to balance supervisory responsibilities with hands-on treatment duties.
• Good command of English.
• Relevant spa therapy/massage qualifications or certifications preferred.
Salary: Euro 1,100 – 1,200 per month, with shared accommodation and a round-trip flight ticket to/from Montenegro provided.

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Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

Duties & Functions:

Be responsible for spa treatment consultations and identification of possible contraindications.
Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.
Be responsible for after care advice for the member of guest
Be responsible for achieving retail sales
Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene
Ensure that all equipment is serviced as part of a preventative maintenance program
Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
Assist during spa promotions and events
Assist with marketing and public relations
Have complete knowledge and understanding of all services and products offered
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
Perform prep work, properly clean and restock room as required
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
Handle guests’ questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests
Possess the ability to work without direct supervision
Assist in all areas of spa operation as requested by management
Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Ensure correct records are kept for member and guest visits, treatments and purchases
Ensure correct information is recorded for stock control in accordance with the Senior Therapist
Be responsible for treatment laundry stock inventory and security
Ensure that all potential and real hazards are reported immediately and rectified
Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.

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