Front Office Agent

•Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day’s schedule •Jump into other ad-hoc duties when your colleagues need your help•Flexibility - night, weekend and holiday shifts are all part of the job •You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you’ll have spent at least one year in a front desk or guest service position •Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling