Field Services Engineer, Western Region
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Work Flexibility: Field-basedWe are looking for a Field Service Engineer in the Western region (Jeddah/Medinah) to join our Technical Service team. This role will mostly be focused on our Medical/Emergency Care portfolio (stretchers, beds, CPR devices, defibrillators, etc.).
What You Will Do
• To troubleshoot company products and provide technical support to internal and external customers
• To undertake the servicing, repairing and preventive maintenance of company products to the required standards ensuring all related procedures are followed
• To undertake the testing of company products and provide fully completed test and service reports
• To perform installation, setup and upgrades on company products as required.
• To fulfil Service Contracts with planned Preventive Maintenance visits.
• To ensure timely follow-up on all tickets / work orders
• To work with the appropriate support functions as well as the customers to schedule customer visits
• To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.
What You Will Need
Required:
• Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)
• Fluency in both spoken and written (technical and medical) English and local language
• 3 years of relevant experience
• Strong technical and analytical skills
• Strong communication skills
• Computer skills / literacy
Preferred:
• Basic IP Networking knowledge
Travel Percentage: 90%
Requirements
- •Engineering background (Electrical/Electronic or Mechanical preferred; Biomedical, Telecommunications accepted)
- •3 years of relevant experience
- •Strong technical and analytical skills
- •Strong communication skills
- •Computer skills/literacy
- •Fluency in English and local language (spoken and written)
Nice to Have
- •Basic IP Networking knowledge
Responsibilities
- •Troubleshoot company products and provide technical support
- •Service, repair, and perform preventive maintenance on company products
- •Test company products and provide completed test and service reports
- •Perform installation, setup, and upgrades on company products
- •Fulfill Service Contracts with planned Preventive Maintenance visits
- •Ensure timely follow-up on all tickets/work orders
- •Schedule customer visits
- •Escalate opportunities and issues, staying up-to-date on compliance
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