Stryker
Field Services Engineer, Western Region
🇸🇦 Jeddah, Saudi Arabia🏢 On-site
Field Service EngineerMedical DevicesPreventive MaintenanceTroubleshootingElectrical EngineeringMechanical Engineering
At a Glance
- Category
- 🏥 Healthcare
- Level
- Mid-Level
- Type
- Full-time
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Work Flexibility: Field-basedWe are looking for a Field Service Engineer in the Western region (Jeddah/Medinah) to join our Technical Service team. This role will mostly be focused on our Medical/Emergency Care portfolio (stretchers, beds, CPR devices, defibrillators, etc.).
What You Will Do
- To troubleshoot company products and provide technical support to internal and external customers
- To undertake the servicing, repairing and preventive maintenance of company products to the required standards ensuring all related procedures are followed
- To undertake the testing of company products and provide fully completed test and service reports
- To perform installation, setup and upgrades on company products as required.
- To fulfil Service Contracts with planned Preventive Maintenance visits.
- To ensure timely follow-up on all tickets / work orders
- To work with the appropriate support functions as well as the customers to schedule customer visits
- To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.
What You Will Need
Required:
- Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)
- Fluency in both spoken and written (technical and medical) English and local language
- 3 years of relevant experience
- Strong technical and analytical skills
- Strong communication skills
- Computer skills / literacy
Preferred:
- Basic IP Networking knowledge
Travel Percentage: 90%
Requirements
- •Engineering background (Electrical, Electronic, Mechanical, Biomedical, or Telecommunications)
- •Fluency in spoken and written English and local language
- •3 years of relevant experience
- •Strong technical and analytical skills
- •Strong communication skills
- •Computer literacy
Nice to Have
- •Basic IP Networking knowledge
Responsibilities
- •Troubleshoot company products and provide technical support to internal and external customers
- •Undertake servicing, repairing, and preventive maintenance of products to required standards
- •Perform testing of products and provide completed test and service reports
- •Perform installation, setup, and upgrades on company products
- •Fulfill Service Contracts with planned Preventive Maintenance visits
- •Ensure timely follow-up on all tickets and work orders
- •Schedule customer visits with support functions and customers
- •Escalate opportunities and issues through appropriate channels
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GCC Info
Company
Stryker
5000+ employees
Stryker is a medical technology company that offers a range of products for orthopaedics, medical and surgical, and neurotechnology and spine applications. It serves healthcare professionals and patients globally.