Field Service Engr II (ELV & SCADA) - Saudi National Only

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Field Service Engineer II

In this role you are expected to lead Service Contracts and ensure smooth operation of Maintenance contracts, connected services and service projects. You must demonstrate a drive to meets contractual requirements and exceeds customer expectations in terms of performance and behaviors. Self-starter and individual with are key to fit in this role.

Role & Responsibilities:

Behaviors

• Demonstrates Leadership & business acumen and capabilities to Lead Teams

• Leads the Team of FSPs/Contractors OR works solo to reach objectives in terms of contract performance, productivity, and process compliance

• Maintains customer’s satisfaction at high levels, and resolves customer satisfaction issues

• Provide technical training, coaching, and work direction to other FSPs

• Generates Leads from contracted sites, support in estimate, supply quotes to customers on adds and extras identified or as requested.

• Capable to foresee/forecast risk related to costs, schedules, customer satisfaction and ensures contract/projects are resourced properly

• Ensure delivery of value, services on time, within scope, and within budget to Honeywell clients and customers.

• Self-Drive to continuous improvement of operations, service delivery and self & team expertise/capabilities

Performance

• Perform and provide expert counsel on emergency, maintenance, testing, engineering, programming, designing, commissioning, documentation, installation supervision, management of sub-contractors, start-up, testing and start-up technical support, service and maintenance on Honeywell and third-party systems (including software where applicable) from simple to complex task in nature

• Perform or provide advice on diagnosing and repairing equipment and systems (both hardware and software) in a time effective manner

• Achieve, measure and report performance indicators & site service objectives

• Take Ownership of Project/Contract delivery, cost and revenue cycles and maintain the deliverables in check

• Own SMS, MBR and Service Delivery Matrix and work with team to improve

• Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations, etc.

• Ensure all assigned reactive, corrective, preventive maintenance tasks are completed in the time allotted and as per schedule.

Compliance

• Follow & own the Honeywell SOPs, HSE & quality systems

• Carry out hazard and risk assessments for all tasks according to Honeywell policy, regulatory, and safety requirements.

• Report near misses, incidents, and other opportunities for improvement.

• Meet contractual requirements and exceeds customer expectations, while also being an team & individual contributor

• Report possible future failures, disturbances, and other opportunities for improvement.

• Complete documentation of all work done, including all reports, etc.

• Development and maintenance of site-specific documentation and quality assurance information as per team leader or contract requirement

• Test, calibrate and verify system and peripheral devices (testing to be performed according to all applicable standards and codes.

What We Value:

• The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking

• Actively discourage silo mentalities and attitudes

• Keep abreast of changes and new developments in product and preventive maintenance techniques.

• Previous work experience Saudi Aramco will be added value

• Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed.

What You Must Have:

• Bachelors Degree in Electronics or Electrical or Equivalent from an approved institution or reputable university

• PMP/ CEM Certification is preferred

• 8+ Years’ experience in Low Current Systems in Lead or Project Manager role

• Honeywell Product knowledge and experience and must be conversant with leading industry vendors such as Honeywell, Simplex, Siemens, Centraline, Alerton, Johnson Control, Sauter etc.

• Working knowledge and/or certifications of NFPA, ASHRE, Saudi Aramco Standards/GIs, Global and Saudi Building Codes

• Understanding databases, ICT & Networks, Servers, RAID’s and PC’s

• Expert well skills on with multi line Honeywell Products (Niagara, EBI, DVM, CPO, XL series controllers, XLS, Temaline

• Demonstrated experience in Security Systems and Audio Visuals.

• Good communication both written and verbal

• Strong fault-finding skills and industry based basic programming skills

• High standard of work and good documentation and record keeping skills

• Ability to work under pressure, interact and build relationships with customers

• Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.

• Must be able to work with limited supervision and direct contractors or FSP

• Valid driver’s License

• Ability to travel

We Offer:

The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.

• A culture that fosters inclusion, diversity and innovation.

• Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.