Field Coordinator for UAE Nationals Only
Company Description
NIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers and wholesalers across the globe. With over two decades of experience in the FMCG industry, NIQ Brandbank operates in over 16 countries, distributing over 50 million digital product assets from 7000+ global brands to 260+ retail and wholesale partners. As a world leader, we are ever-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience. For more information, visit www.brandbank.com.
Job Description
The Field Interviewer is responsible for conducting respondent interviews accurately and in a professional manner. Nielsen data collection methods vary by country and project but include Face-to-Face or Telephone interviews. Field Interviewers must follow standard procedures at all times and adhere to specified project requirements and timing.
Working Week: Maximum 8 hours per day, 6 days per week
Location: Sharjah & Dubai
Job Status: Full time interviewer
Pay Information: Monthly fixed salary
Project Management:
Conduct interviews in a professional manner and record respondent information and responses accurately
Understand the requirements of each assigned project including the questionnaire, survey method and support forms
Execute interviews according to Nielsen standards and project requirements
Comply with all confidentiality and security requirements
Make proper introductions when contacting/screening people for a project
Read the questionnaire script exactly as written
Ensure all responses and outcomes are recorded truthfully and accurately
Make every effort to achieve and adhere to assigned project quotas
Ensure interviewing starts and finishes on the specified dates to meet delivery schedules
Carry out all interviews during the standard hours of interviewing
Return all survey materials to the Field Supervisor at the end of a project (or as requested)
Respond to queries in a timely manner
Face-to-Face interviews: Ensure ID badge is current and displayed at all times
Computer Assisted Personal Interviews (CAPI): Fully understand how to use and care for the mobile device, including maintaining a usable battery level and syncing the data after interviewing (or as requested)
General:
Conduct all interviews and respondent interactions in a professional and courteous manner, leaving respondents with a positive view of Nielsen
Dress appropriately for the interviewing environment
Foster honest, two-way communication with End to End Coordinators and Field Supervisors, as well as with other project resources and teams
Communicate the following to Field Supervisor in timely and objective manner:
Concerns regarding training and/or project requirements
Non-project related queries/issues of concern
Work-related incidents, including security incidents
Accurately estimate time, expenses, KMs/mileage, etc.
Basic understanding of the field interview process; previous interviewing experience would be an advantage
Strong communication; good āpeople skillsā and a pleasant manner
Organized and reliable; strong work ethic and highly motivated
Detail-oriented; able to easily follow project instructions and field procedures
Thorough understanding of the related Nielsen SOPs and fieldwork standards
Good command of local language-Arabic; English (verbal & written) would be an advantage
Clean, professional appearance with a clear speaking voice
For CAPI/CATI Interviewers: Computer literacy and accurate keyboard skills
Qualifications
Strong communication; good āpeople skillsā and a pleasant manner
Organized and reliable; strong work ethic and highly motivated
Detail-oriented; able to easily follow project instructions and field procedures
Thorough understanding of the related Nielsen SOPs and fieldwork standards
Good command of local language-Arabic; English (verbal & written) would be an advantage
Clean, professional appearance with a clear speaking voice
For CAPI/CATI Interviewers: Computer literacy and accurate keyboard skills
Additional Information
Conduct all interviews and respondent interactions in a professional and courteous manner, leaving respondents with a positive view of Nielsen
Dress appropriately for the interviewing environment
Foster honest, two-way communication with End to End Coordinators and Field Supervisors, as well as with other project resources and teams
Communicate the following to Field Supervisor in timely and objective manner:
Concerns regarding training and/or project requirements
Non-project related queries/issues of concern
Work-related incidents, including security incidents
Accurately estimate time, expenses, KMs/mileage, etc.
Our Benefits
ā¢ Flexible working environment
ā¢ Volunteer time off
ā¢ LinkedIn Learning
ā¢ Employee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including rĆ©sumĆ© screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQās principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQās AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the worldās leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsādelivered with advanced analytics through state-of-the-art platformsāNIQ delivers the Full Viewā¢. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the worldās population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
Requirements
- ā¢Conduct respondent interviews accurately and professionally
- ā¢Follow standard procedures at all times
- ā¢Adhere to specified project requirements and timing
- ā¢Conduct interviews according to Nielsen standards
- ā¢Comply with all confidentiality and security requirements
- ā¢Ensure all responses and outcomes are recorded truthfully and accurately
- ā¢Achieve and adhere to assigned project quotas
- ā¢Display current ID badge at all times (for face-to-face)
Nice to Have
- ā¢FMCG industry experience
- ā¢Experience with CAPI devices
Responsibilities
- ā¢Record respondent information and responses accurately
- ā¢Understand project requirements including questionnaire and survey method
- ā¢Make proper introductions when contacting/screening people
- ā¢Read the questionnaire script exactly as written
- ā¢Ensure interviewing starts and finishes on specified dates
- ā¢Return all survey materials to Field Supervisor
- ā¢Respond to queries in a timely manner
- ā¢Understand how to use and care for the mobile device (for CAPI)