F&B Service Assistant at InterContinental Residences Dubai Business Bay

InterContinental Residences Dubai Business Bay is seeking a passionate, guest-focused, and service-oriented F&B Service Assistant to join our Food & Beverage team. This role is integral to delivering exceptional dining experiences that meet both InterContinental brand standards and Forbes luxury standard, ensuring every guest interaction is personalized, polished, and memorable.

Located in the heart of Dubai’s Business Bay, moments from iconic landmarks such as Dubai Mall and Burj Khalifa, InterContinental Residences Dubai Business Bay features 176 elegantly designed residences, offering refined luxury, comfort, and sophistication. As an F&B Service Assistant, your professionalism, attention to detail, and emotional intelligence will directly enhance guest satisfaction and uphold our reputation for excellence.

Your Day-to-Day

Every day is different, but you’ll mostly be:

Forbes-Level Guest Service & Experience

• Deliver intuitive, anticipatory, and personalized service in line with Forbes standards.
• Greet guests warmly using their name whenever possible and maintain eye contact and positive body language
• Anticipate guest needs and proactively resolve concerns with empathy and discretion
• Ensure each guest feels genuinely cared for and recognizedFood & Beverage Operations

• Support daily restaurant, bar, and in-room dining operations with precision and professionalism
• Serve food and beverages following Forbes and InterContinental sequence of service
• Maintain immaculate table presentation, tray handling, and service timing
• Assist with upselling and menu recommendations in a refined and non-intrusive mannerQuality, Hygiene & Safety

• Follow all food safety, hygiene, and HACCP standards consistently
• Ensure food handling, storage, and service meet luxury hospitality compliance
• Maintain spotless service areas in line with Forbes cleanliness and presentation standards
• Report maintenance, hygiene, or safety issues immediatelyLuxury Standards & Brand Compliance

• Uphold grooming, posture, and etiquette standards aligned with Forbes luxury benchmarks
• Use refined language, tone, and professional behavior at all times
• Protect guest privacy and confidentiality in all situationsTeamwork & Collaboration

• Work seamlessly with kitchen, bar, and service colleagues to ensure flawless execution
• Communicate guest preferences, allergies, and special requests clearly
• Support team members during peak periods and VIP servicesOperational Excellence

• Handle service equipment, glassware, silverware, and linen with care and precision
• Assist in inventory control, stock rotation, and requisitions as required
• Adhere to SOPs, grooming standards, and service ritualsWhat We Need from You Education

• High school diploma or equivalent preferred
• Certification in Food Safety, HACCP, or Hospitality is an advantageQualifications & Experience

• Previous experience in luxury hotel or fine dining service preferred
• Knowledge of Forbes Travel Guide standards or luxury service culture is an advantage
• Familiarity with international hotel brands is desirablePersonal Attributes

• Naturally warm, polished, and service-driven personality
• Strong communication and emotional intelligence
• High attention to detail and pride in personal presentation
• Ability to remain calm and composed under pressure
• Flexible to work shifts, weekends, and public holidaysWhat You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

Don’t quite meet every single requirement but still believe you’d be a great fit for the role?

We’d love to hear from you! Click Apply and start your journey with us today.