Executive - Retail Sales
At a Glance
- Category
- 🛍️ Retail
- Level
- Mid-Level
- Type
- Full-time
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Strategic
Customer Relationship
• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
• To ensure the customer transaction is semless, meeting the customer expectations of experience within the timely manner.
• Understanding of key performance indicators, given from the line manager.
• Support the line manager to maximize the profitability of each sale.
Administration
• Responsibly follow the documented sales process, complying to company and legal requirements.
• Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain the sales operations to the desired standards in display and presentation.
• Adhere to all HSSE standards.
Operational
• Follow the direction of the line manager during the sales process.
• Follow the guidlines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
• Follow the gudielines of vehicle registration, in line with each Emirate requirements.
• Ability to always represent and deliver professional customer experience.
Product/ Process Improvement
• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.
Requirements
- •Ability to represent and deliver professional customer experience
- •Understanding of key performance indicators (KPIs)
- •Knowledge of vehicle registration requirements across Emirates
- •Ability to follow documented sales processes and legal requirements
- •Adherence to HSSE standards
Responsibilities
- •Facilitate the sale of new vehicles on behalf of the brand
- •Record and manage enquiries in the dealer management system with proactive follow-up
- •Ensure seamless customer transactions meeting experience expectations
- •Support line manager to maximize profitability of each sale
- •Support customers in understanding purchase processes and requirements
- •Maintain sales operations standards in display and presentation
- •Ensure cleared funds of cash, finance, or trade-in prior to vehicle release
- •Accurately record customer leads and manage system commentary
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Al Ghurair Group is a prominent family business in the UAE with diverse interests including food manufacturing, printing, and property development.