e& Group
Engineer/Incident Management
🇦🇪 Abu Dhabi, UAE🏢 On-site
Incident ManagementITILServiceNowCloud
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🏥Medical💰Gratuity
e& Group
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Requirements
- •Experience in incident management processes
- •Familiarity with ITIL framework
- •Proficiency in ITSM tools like ServiceNow
- •Understanding of cloud environments (AWS/Azure)
Nice to Have
- •ITIL Foundation certification
- •Experience with scripting languages
- •Knowledge of monitoring tools
Responsibilities
- •Lead incident response and resolution efforts
- •Coordinate with technical teams during outages
- •Document incident timelines and root causes
- •Identify trends and propose preventative measures
- •Contribute to service improvement initiatives
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