EN - Front Office_Front Office Supervisor

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• Checking the hotel occupancy, rooms and hotel status.
• Give and get hand over on a daily basis and sign for acknowledgement then attend team briefing on time.
• Check the arrival report to learn about arriving guests, ensuring their requests are honoured by communicating to the concerned department and ensuring reservations for arrivals are accurate.
• Assign arrivals rooms, block or adjust blocking as needed, ensure Housekeeping has prepared room and guest letters and amenities are placed.
• Make the guest sign the registration card by showing the card to the guest and verify information and ask for guest contact details.
• Confirm/establish payment method for room and incidentals and handle credit card, cash, direct bill, and other payment arrangements by finalizing the method of payment upon check in.
• Describing the property amenities, services, offers and facilities for the internal and external guests.
• Presenting the folio and charges to the guest for verification, confirming method of payment, post miscellaneous charges, handle disputed charges and settle the account balance to various methods of payment, including cash, credit card, and direct bill.
• Getting the key from the guest upon checking out and Inquire About Guest’s Experience and act accordingly, Entering feedback into Guest Comments.
• Awareness of late checkout, early check in availability, and making sure to charge the guest unless there is management approval
• Accept reservations, changes, and cancellations in the absence of reservations staff.
• Check and update SHOMOOS regularly throughout the shift.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• The perfect situation for the reception area.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Ensure all guest requests are met and special requirements/preferences are taken into account Ensure that all arrivals, departures, no shows, extensions, amendments and PMS related matters are performed in a timely manner
•  Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
• Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
• Encourage all associates to keep working areas clean and tidy.
• Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations Participate in the training and development of front desk associates and provide training to associates when necessary Be aware of remedial steps to be taken to rectify housekeeping discrepancies.
• Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports. Identify and resolve guests problems efficiently and resolve to the guest satisfaction Have a thorough knowledge of all Emergency Procedures Supervise guest registration and all relevant registration details required by the Saudi law.
• Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.
• Check the arrival report to learn about arriving guests, ensuring their requests are honoured by communicating to the concerned department and ensuring reservations for arrivals are accurate.
• Ensure the information is updated and maintained in guest profiles accordingly.

Qualifications

• Experience with OPERA Cloud is a must.
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide

Guaranteed minimum of 30% off for your Friends & Family

Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.