Employee Services Manager

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job Description

The Employee Services Manager is responsible for overseeing and managing employee services with a primary focus on employee housing operations. The role ensures the provision of safe, well-maintained, and compliant accommodation that supports employee wellbeing, engagement, and operational needs.

Working closely with internal stakeholders and external service providers, the Employee Services Manager leads the planning, administration, and continuous improvement of employee housing services, while ensuring adherence to the hotel policies, budgetary requirements, local legislation, and Accor policies. The role will help drive and enhance the overall employee experience by delivering high-quality housing services.

The Employee Services Manager is responsible for overseeing and managing employee services with a primary focus on employee housing operations. The role ensures the provision of safe, well-maintained, and compliant accommodation that supports employee wellbeing, engagement, and operational needs.

Working closely with internal stakeholders and external service providers, the Employee Services Manager leads the planning, administration, and continuous improvement of employee housing services, while ensuring adherence to the hotel policies, budgetary requirements, local legislation, and Accor policies. The role will help drive and enhance the overall employee experience by delivering high-quality housing services.

Qualifications

• Bachelor’s degree in Facilities Management, Hospitality, Business Administration, Human Resources, or a related field
• Minimum of 2 years in a leadership role in staff housing, employee services, facilities management, or accommodation operations in luxury hospitality environment
• Minimum of 2 years working experience in a leadership role in Human resources
• Minimum of 2 years working experience in luxury hospitality
• Strong operational experience in managing day-to-day housing activities, including allocations, occupancy, inspections, and maintenance coordination
• Hands-on experience employee housing operations, standards, compliance, and colleague welfare within staff accommodation in alignment with local regulations, practices, and procedures
• Experience managing service providers, contractors, and vendors to ensure timely and quality service delivery
• Hands-on experience on inventory management
• Sound knowledge of health, safety, and accommodation standards, with the ability to ensure ongoing compliance
• Experience in budgeting, cost control, and basic financial reporting related to housing operations
• Strong stakeholder management skills, with the ability to address employee concerns professionally and effectively
• Excellent organisational, problem-solving, and communication skills
• Ability to facilitate meetings and coordinate operational discussions with internal teams and external partners
• Strong proficiency in Microsoft Office applications
• Intermediate to advanced knowledge of Qatar rules and regulations for employees accommodations
• Prior experience working in the GCC is preferred
• Fluency in English is required; Due to the nature of the role and the current team dynamics, Arabic-speaking candidates will be given priority