E-Commerce Manager

• Act as the commercial owner of Vodafone Qatar’s e-commerce channel, with full accountability for GMV, contribution margin, and customer experience.
• Own and manage the e-commerce P&L, including pricing mechanics, margins, promotions, logistics costs, marketing spend, and contribution after fulfilment.
• Build and manage monthly and quarterly trading forecasts (GMV, orders, AOV, conversion, attach rate), track actuals vs plan, and drive corrective actions.
• Lead category and assortment strategy, including decisions on what to sell / not sell, fast vs slow movers, attach products, and category economics.
• Drive analytics-led performance management, using dashboards and funnel metrics (traffic → conversion → AOV → repeat) to optimise growth and profitability.
• Own customer experience across the full e-commerce journey, including checkout, delivery, returns, refunds, and coordination with customer care to reduce contact drivers and improve CSAT/NPS.
• Plan, launch, and optimise e-commerce marketing and trading initiatives, working with performance marketing and brand teams to ensure ROI-driven spend and measurable outcomes.
• Lead seller, brand, and distributor management, including onboarding, commercial negotiations, SLA definition, catalogue readiness, and ongoing performance governance.
• Act as the business owner for e-commerce technology and UX, translating commercial and customer needs into clear requirements for platform, UI/UX, and development teams.
• Monitor competitive landscape, market trends, and regional benchmarks to continuously evolve Vodafone’s e-commerce proposition.