E-Commerce Manager (Professional Audio, Video & Photography Equipment)

About the Company

Our client is a well-established GCC-based distributor and solutions provider with a strong market presence spanning more than three decades. The company specializes in professional technology products and solutions serving commercial, creative, broadcast, and enterprise customers across the region.

With a diverse portfolio of internationally recognized brands and a growing digital commerce operation, the organization continues to invest heavily in e-commerce growth, marketplace expansion, and customer experience excellence. The business offers a stable platform, strong leadership support, and significant opportunities for professional growth.

Job Summary

We are seeking an experienced and commercially driven E-Commerce Manager to lead and grow marketplace operations across Amazon, Noon, and other GCC e-commerce channels.

This role carries full responsibility for marketplace revenue, profitability, account health, advertising performance, pricing strategy, inventory coordination, and team leadership. The successful candidate will own marketplace P&L performance while driving sustainable revenue growth and operational excellence.

Key Responsibilities

Marketplace Performance & P&L Management

• Own marketplace revenue, gross margin, and profitability targets.
• Develop monthly and quarterly forecasts and monitor performance against plans.
• Manage marketplace budgets including advertising, promotions, and operational spend.
• Analyze performance trends and implement corrective actions when required.

Product Listings & Content Optimization

• Oversee listing accuracy, SEO optimization, content quality, and product imagery.
• Improve marketplace storefronts and branded content.
• Lead content enhancement initiatives tied to launches, seasonal campaigns, and category growth.

PPC & Marketplace Advertising

• Manage and optimize Amazon and Noon advertising campaigns.
• Monitor ROAS, ACOS, search term performance, and bidding strategies.
• Plan promotional activities around key retail events and seasonal opportunities.
• Continuously improve advertising efficiency and marketplace visibility.

Pricing & Commercial Strategy

• Develop pricing, discounting, and promotional strategies.
• Monitor competitor pricing and market trends.
• Maintain pricing compliance across channels.
• Balance growth objectives with margin protection.

Account Health & Compliance

• Manage marketplace compliance requirements and account health metrics.
• Resolve policy violations and operational issues proactively.
• Support brand protection and marketplace governance initiatives.

Inventory & Operations

• Coordinate with warehouse and logistics teams to maintain stock availability.
• Minimize stock-outs and support demand forecasting.
• Monitor fulfillment performance and marketplace operations.
• Manage payment reconciliations and dispute resolution processes.

Team Leadership

• Lead and develop marketplace specialists across listings, PPC, and operations.
• Establish KPIs and performance standards.
• Conduct regular performance reviews and coaching sessions.
• Foster a culture of accountability, ownership, and continuous improvement.

Cross-Functional Collaboration

• Partner with Marketing, Finance, Procurement, and Logistics teams.
• Provide marketplace insights to senior leadership.
• Support product launches, promotional planning, and strategic initiatives.

Customer Experience

• Drive product ratings and reviews improvement initiatives.
• Manage customer escalation processes.
• Ensure service levels and marketplace customer satisfaction standards are maintained.

Mandatory

• Minimum 4 years of marketplace management experience with direct P&L ownership.
• Proven experience managing Amazon and/or Noon marketplaces within the UAE or GCC.
• Demonstrated track record of growing marketplace revenue and profitability.
• Strong expertise in Amazon Seller Central and Noon Seller platforms.
• Hands-on experience with PPC campaign management and optimization.
• Advanced Excel and marketplace analytics skills.

Preferred

• Experience within consumer electronics, professional equipment, technology, or related categories.
• Familiarity with Brand Registry, A+ Content, Vine, DSP, and marketplace advertising tools.
• Experience managing multi-SKU catalogs and marketplace inventory.
• Understanding of GCC marketplace operations and compliance requirements.

Skills & Competencies

• Strong commercial acumen
• Analytical mindset
• Data-driven decision making
• Team leadership
• Marketplace expertise
• Problem-solving ability
• Excellent communication skills
• Strong stakeholder management
• Organization and prioritization
• Attention to detail

Qualifications

• Bachelor's Degree in Business, Marketing, E-Commerce, or a related field.
• Fluent English communication skills.
• Arabic language skills are advantageous.
As Per industry standards