DP World - Maritime Solutions: Crewing Officer

ABOUT THE ROLE

Based in the Dubai Head Office and reporting to the BU Head – Ship Management, the Crewing Officer will provide administrative and operational crewing support to Ship Management and Spot Tugs operations, ensuring the smooth functioning of all crewing and HR processes. The role acts as the first point of contact for crew while supporting compliance, employee relations, and day‑to‑day crewing activities.

KEY ACCOUNTABILITIES

Human Resources & Administration

• Maintain and update crew records and HR databases

• Ensure accuracy and confidentiality of employee data

• Review and update crewing procedures in line with laws and best practices

• Maintain job descriptions and crew documentation

• Support HR reports, documentation, and audits

Crew & Operations Management

• Manage tug crew scheduling, rostering, and leave.

• Maintain an up-to-date tracker of crew roster, certificates, via, trainings, etc.

• Handle ticketing and travel arrangements for crew

• Coordinate vessel entry/exit approvals with agents

• Ensure accommodation arrangements for crew

• Maintain competency matrix and crew records

• Manage and control victualing accounts for the assigned vessels

• In coordination with Operations and Technical department, schedule and arrange training for the crew.

• Check and verify the certificates of the crew prior joining.

• Monthly and regular reports to the BU head covering crew costs and rotation of crew

Recruitment & Onboarding

• Coordinate recruitment for spot tugs sea-based roles

• Support onboarding (documentation, orientation, profiles)

• Ensure accurate setup of new employee files

• Conduct exit interviews and manage offboarding

Payroll & Attendance

• Assist with payroll inputs (Spot tugs operations)

• Address employee payroll queries

• Monitor attendance, leave, and absence management

Employee Relations

• Respond to employee queries on HR policies and benefits

• Support grievance handling and disciplinary processes

• Promote employee engagement and workplace culture

Performance & Training

• Coordinate performance management processes as applicable

• Support training programs for tug crew as per client requirements

• Track improvement plans and follow-ups

Compliance & HSSEQ

• Ensure compliance with labour laws and company policies

• Support audits with zero non-compliance findings

• Follow health, safety, security, and environmental standards

SELECTION CRITARIA

Qualification & Experience

• Diploma or Degree in Crewing Administration or related field

• Minimum 4 years of experience in Crewing of tugs / offshore vessels

• Experience of working with crewing for ADNOC/QE/Saudi Aramco would be an advantage

• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)

• Strong English communication skills