Doorman

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Doorman and build your career with us.

Job Description

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• Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.
• Review and update Logbook.
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Oversee the day to day operations.
• Assist guests with their luggage.
• Report regularly on happening to Asst. FO/ FOM.
• Aware of fire & first aid procedure
• Handle guest complaints and report to manager
• Be fully aware of the Talk of the Walk for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

Qualifications

• Outgoing personality with a positive mindset
• Polished and professional appearance
• Excellent communication skills in English
• High school diploma or equivalent
• Ability to stand for extended periods and lift heavy luggage

Additional Information

Under the guidance and supervision of the Concierge and / or the Chief Concierge and within the limits of the established Rixos Hotel the Palm policies and procedures, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.