Director, Specialist Sales, Services Business Development - Loyalty Solutions

Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Specialist Sales, Services Business Development - Loyalty Solutions

Who is Mastercard?
Mastercard Loyalty Solutions is the world's largest loyalty company, a service division within Mastercard that provides reward programs, offers, and benefits to both financial institutions and merchants. We manage over 600 million accounts on our loyalty systems, serving over 2000 global clients. We offer an end-to-end outsourced service and are at the forefront of next-generation loyalty solutions, including Personalized Card Linked Offers and Pay with Reward Points. Our global team consists of 900 loyalty specialists working across the world, leading the integration of loyalty with payments.

Job Overview:
We are seeking a dynamic and experienced Sales Director to drive the sales of loyalty platforms and solutions, as well as card benefits. This role requires an individual with outstanding business development skills and understanding of technology platforms. The ideal candidate will have a strong background in both sales and technical environments, with the ability to manage complex projects across multiple stakeholders, both internally and externally. You will play a key role in growing our customer base, managing relationships, and ensuring the successful delivery of loyalty and benefits solutions.

Key Responsibilities:
• Sales Strategy & Execution: Lead the sales efforts for loyalty platforms, solutions, and card benefits, with a focus on meeting and exceeding revenue targets.
• Client Engagement & Relationship Management: Develop and maintain strong relationships with key decision-makers across industries, including issuers and merchants, to sell and promote our diverse range of loyalty products.
• Platform & Solution Sales: Understand and articulate the technical aspects of our loyalty platforms and solutions to clients, guiding them through platform and product implementations and customer journey strategies.
• Stakeholder Management: Navigate and manage complex environments with multiple stakeholders (internal and external) to ensure smooth sales processes and customer satisfaction.
• Consultative Selling: Act as a trusted advisor to clients, identifying their business needs and providing tailored loyalty and card benefits solutions.
• Communication Skills: Ability to simplify technical details for non-technical stakeholders and clearly explain the platform’s value.
• Market Analysis & Reporting: Monitor industry trends and competitor offerings, sharing insights to help refine sales strategies.
• Multi-tasking & Prioritization: Efficiently manage multiple client accounts, sales opportunities, and projects simultaneously.

Key Qualifications:
• Education: Undergraduate degree required; MBA or relevant post graduate degree recommended.
• Experience: 7 to 10 years of experience in sales, with a proven track record in selling technology solutions, ideally in loyalty programs, within Financial Services, Digital / Retail / Consumer/ B2B / sectors.
• Market experience: Extensive knowledge and experience of business development within the MEA region with established network across the region
• Language Proficiency: Fluency in both English and Arabic is a must, with excellent communication and presentation skills in both languages.
• Technical Knowledge: Strong understanding of loyalty platforms, digital technologies, marketing services, and platform implementation processes.
• Complex Environment Management: Ability to navigate a multi-stakeholder environment, ensuring alignment and managing expectations from both clients and internal teams.
• Consulting & Technology Experience (Preferred): A background in consulting or technology would be highly beneficial, particularly in understanding customer-facing solutions and financial services. Banking experience is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.