Director of Spa and Wellness

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

JOB OVERVIEW

The Director of Spa & Wellness leads the vision, experience, and operational excellence of Tierra Santa Healing House – The Red Sea, a South American–inspired sanctuary dedicated to the art of living well. This role curates transformative journeys that blend ancient healing rituals, shamanic traditions, indigenous ingredients, energetic practices, and state-of-the-art longevity science to elevate guests’ wellbeing.

As guardian of the Tierra Santa ethos, the Director shapes immersive wellness programming, drives service excellence, develops a world-class team, and ensures each guest experience ignites rejuvenation, consciousness, and spiritual vitality while positioning Tierra Santa Healing House as a signature wellness destination within FAENA The Red Sea.

DUTIES AND RESPONSIBILITIES

• Champion the Tierra Santa Healing House philosophy, setting the strategic wellness vision and ensuring alignment with Faena brand standards.

• Lead, inspire, and mentor a multidisciplinary team of therapists, healers, technicians, and wellness specialists.

• Foster a culture of creativity, authenticity, emotional hospitality, and transformative guest experiences.

• Oversee daily operations of the spa, hammam, wet areas, treatment rooms, consultation spaces, and wellness programs.

• Maintain the highest standards of cleanliness, safety, ambience, and ritual-based service delivery.

• Implement operating procedures, treatment protocols, and service rituals that reflect Tierra Santa’s holistic and South American–inspired identity.

• Curate a world-class menu of therapies incorporating shamanic wisdom, energy healing, somatic practices, indigenous ingredients, and advanced technology.

• Design and evolve personalised wellness journeys, longevity programs, and seasonal rituals.

• Monitor guest satisfaction, lead continuous improvement, and elevate experience touchpoints.

• Develop and manage departmental budgets, revenue forecasts, cost controls, and performance KPIs.

• Drive financial success through treatment optimisation, retail strategy, membership initiatives, and programming innovation.

• Analyse business trends and create new offerings to maximise profitability and competitive positioning.

• Recruit, train, and develop exceptional spa, wellness, and holistic practitioners.

• Ensure all team members deliver both technical excellence and Faena-level emotional hospitality.

• Lead ongoing training in wellness modalities, rituals, guest engagement, and cultural storytelling.

• Collaborate with medical consultants, longevity experts, brand partners, and wellness innovators to evolve the wellness portfolio.

• Integrate diagnostic testing, modern therapies, and alternative healing into cohesive guest journeys.

• Stay ahead of global wellness and longevity trends to maintain Tierra Santa’s leadership position.

• Ensure compliance with regulatory standards, health and safety guidelines, and Faena brand requirements.

• Maintain exceptional quality across products, equipment, suppliers, and wellness technologies.

Qualifications

• Minimum 5–7 years of senior leadership experience in luxury or lifestyle wellness operations across spa, fitness, or recreation within a 5-star resort or standalone wellness brand.
• Proven track record in managing multi-outlet or large-scale wellness facilities including spa operations and health club management.

• Degree or diploma in Spa Management, Hospitality, Health & Wellness, or related field preferred.

• Deep understanding of wellness, fitness, and spa trends with a passion for curating distinctive guest experiences.

• Commercially savvy, with strong financial acumen and ability to drive revenue while maintaining elevated service standards.

• Strong leadership presence with the ability to inspire teams, handle guest concerns with professionalism, and represent the department confidently.

• Fluent in English; Arabic language skills are an advantage.

• High degree of discretion, confidentiality, and emotional intelligence.

• Multilingual skills preferred (English required, Spanish/French/Portuguese a plus).

Additional Information

SKILLS

• Exceptional interpersonal skills with a natural flair for luxury service.

• Ability to resolve complex guest situations with professionalism and discretion.

• Strong organizational and time-management skills.

• Ability to inspire, coach, and develop teams for continuous performance improvement.

• Passion for cultural storytelling and unique guest programming.