Director of Food & Beverage - Outlets

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Director of Food & Beverage - Outlets.

The Director of Food & Beverage – Outlets is a strategic and commercially driven senior leader responsible for the overall performance, positioning, and operational excellence of the F&B outlet portfolio across Raffles & Fairmont Doha. The role provides leadership across restaurants, bars, lounges, and other guest-facing F&B venues, ensuring a distinctive luxury experience while maximizing revenue, profitability, guest satisfaction, and long-term business growth.

The role develops and executes the overall outlet strategy in alignment with the hotels’ luxury positioning and business objectives. The role balances brand standards and innovation with strong commercial discipline, driving outlet concepts, revenue optimization, cost management, productivity, and sustainable profitability.

Key Responsibilities:

• Define and execute the strategic F&B outlet vision across Raffles & Fairmont Doha, aligned with luxury brand positioning and business objectives
• Lead the commercial, operational, and financial performance of all outlets, driving revenue, profitability, and market positioning
• Develop budgets, forecasts, and business plans with clear ownership of revenue, GOP, cost, productivity, and guest experience KPIs
• Drive revenue optimization through strategic pricing, menu engineering, programming, promotions, and partnerships
• Shape and evolve outlet concepts to ensure strong identity, market relevance, and compelling guest experiences
• Champion luxury service excellence, operational consistency, and continuous improvement across all outlets
• Lead, coach, and develop the F&B leadership team, building a strong talent and succession pipeline
• Partner with Culinary, Sales, Marketing, Revenue, Finance, and People & Culture teams to maximize commercial opportunities
• Use market intelligence, guest insights, and performance data to identify growth opportunities and improve profitability
• Drive strategic activations, events, and collaborations that enhance revenue, guest engagement, and brand visibility
• Ensure compliance with brand standards, food safety, licensing, risk management, and local regulations
• Represent F&B at Executive Committee level and contribute to the broader strategic direction of Raffles & Fairmont Doha
• Foster a high-performance culture focused on accountability, innovation, collaboration, and service excellence

Qualifications

What will you bring to this role?

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum 8–10 years of progressive F&B leadership experience within luxury or five-star hospitality
• Proven experience leading multiple restaurants, bars, and high-volume F&B operations
• Strong commercial acumen with proven success in revenue growth, profitability, and cost management
• Strong leadership, people development, and strategic decision-making capabilities
• Experience in luxury international hotel brands and multicultural environments
• Excellent communication, influencing, and stakeholder-management skills
• Strong understanding of F&B trends, guest experience, concept development, and market positioning
• Fluent English; additional languages are an advantage
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.