Digital Product Expert.Injaz - RBG - Digital Squad - Mortgages.Retail Banking Group

The Digital Product Expert for the Digital Mortgage Squad holds end to end responsibility for designing, developing, and continuously enhancing mortgage digital products, customer journeys, and digital capabilities within Retail Banking. The role requires deep involvement in solution design, functional specifications, user stories, data integration, workflow mapping, and Agile delivery, ensuring seamless origination, approval, and servicing experiences for mortgage customers. This includes collaborating closely with multiple teams to implement STP driven solutions that reduce turnaround time and elevate customer experience. The expert is expected to proactively analyze market and competition trends, translate business strategy into practical digital policy, and drive structural improvements across the mortgage lifecycle—from onboarding to disbursal and servicing—ensuring alignment with regulatory, architectural, and customer centric principles.

This role acts as a strategic and technical bridge between business and engineering teams, participating in all Agile ceremonies and managing the squad backlog to ensure timely delivery of high quality mortgage features that align with program priorities. The Digital Product Expert must demonstrate strong collaboration and leadership capabilities, working cross functionally within the Digital Studio to optimize customer journeys, improve process efficiency, and maintain conceptual and technical integrity across releases. The role requires expertise in data, software development lifecycle, API integrations, and digital banking technologies, supported by strong analytical, communication, and stakeholder management skills to engage senior leaders and external partners effectively. Ultimately, the Digital Product Expert ensures the Digital Mortgage Squad delivers innovative, compliant, and competitive digital mortgage capabilities that support Mashreq’s vision of superior customer experience and digital first banking.