Diagnostic Technician | Al-Futtaim Automotive | CJDR

Job Requisition ID: 179543

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a skilled and experienced Diagnostic Master Technician to join our Retail Aftersales team in the UAE. The role is responsible for inspecting, diagnosing, and repairing vehicles using advanced diagnostic tools and the Fix It Right process to deliver high-quality customer experience and support customer retention in line with OEM standards.

What you will do
•    Carry out advanced vehicle diagnosis, general repairs, periodic maintenance, advanced general repairs, and accessory fitment as per repair manuals and OEM standards.
•    Use diagnostic equipment and technical resources to identify vehicle faults accurately and complete repairs in line with the Fix It Right process.
•    Achieve productivity, utilization, and sold-hours targets set by the business.
•    Support the Technical Advisor with advanced general repair cases across hybrid, petrol, diesel, and hydrogen-powered vehicles.
•    Assist with Repair Support Requests, quality checks, road testing, and technical reporting where required.
•    Create Electronic Warranty Approval Requests in the Dealer Management System.
•    Maintain full compliance with 5S, health and safety procedures, quality control standards, and Electronic Vehicle Check reporting.
•    Support on-the-job training for technicians and help develop technical capability within the workshop team.
•    Ensure proper use, care, and inventory management of special service tools and general workshop tools.

Required skills to be successful
•    Strong technical diagnosis and mechanical repair capability.
•    Advanced knowledge of diagnostic tools, repair manuals, wiring diagrams, and vehicle systems. Ability to write clear technical reports for advanced repair cases.
•    Ability to write clear technical reports for advanced repair cases.
•    Diploma, technical certification, ITI, Industrial Training Institute NCVT Certificate, or ITC qualification. Certified Technician qualification is required.

About the team
You will be part of the Retail Aftersales team, working closely with the Workshop Supervisor, Technical Advisor, Controller, Team Leader, and other technicians. The team is focused on delivering efficient, accurate, and high-quality vehicle repairs while ensuring customer satisfaction, operational productivity, and compliance with OEM and workshop standards.

What equips you for the role
•    5–7 years of experience as a Diagnostic Technician, preferably within a retail automotive environment.
•    Valid UAE driving license is required.
•    Strong knowledge of hybrid, petrol, diesel, and hydrogen-powered vehicle diagnosis and repair is an advantage.
•    Conversant English communication skills.
•    Ability to work independently, take ownership, and support the development of other technicians through coaching and on-the-job training.
•    Strong communication skills with the ability to work effectively in a multicultural team environment.
•    Self-motivated, resilient, and committed to continuous improvement and self-development.
•    Customer-focused mindset with a commitment to delivering quality repairs and improving customer satisfaction.
•    Kaizen mindset and willingness to share knowledge with others.
•    Ability to solve complex technical problems with accuracy and ownership.
•    Good understanding of quality control, workshop safety, and compliance standards.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.