Customer Support Specialist

Role: Customer Support Specialist

Location: BR-Al Barsha Branch, Dubai

Role Purpose:

• To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role:

These are the main responsibilities of this role

Responsibilities:

• Maintaining a high level of service attitude towards customers.

• Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.

• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.

• General administrative work which may include preparation of memos, customer letters, filing etc.,

• Delivery of cheque books and ATM cards to customers

• Handling and delivering captured card issues on account of customers

• Delivery of covered cards to customers

• Delivery of returned cheques to customers

• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / Technical knowledge required for this role:

• Knowledge of ADIB’s Retail & institutional Banking products & services

• Knowledge of ADIB’s Operational Policies & Procedures

• Knowledge of UAE banking practices, regulations & risks

• Thorough Knowledge of all the Regulations issued by Central Bank of UAE

• Fair knowledge of service standards

• Knowledge of Cross Sales

• Computer skills

This position is for UAE Nationals only.