Customer Services Officer
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Role : Customer Services Officer
Location : Abu Dhabi
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role
• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.
Specialist Skills / Technical Knowledge Required for this role:
• Display flexibility in dealing with other team members
• Good data processing skills
• Good problem-solving skills
• Excellent communication skills
• Excellent Decision-making skills
Previous experience required (if any)
• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process, procedures and internal systems
Requirements
- •Opening and closing applicant on time
- •Prepare finance applications and obtain approvals
- •Perform efficient troubleshooting of issues
- •Ensure TAT adherence and exceed customer expectations
- •Co-ordinate and liaise with other departments
- •Previous banking experience in a similar role
- •Knowledge of regulated financial services and banking industries
- •Detailed understanding of asset products
Nice to Have
- •Display flexibility in dealing with other team members
- •Good data processing skills
- •Good problem-solving skills
- •Excellent communication skills
- •Excellent Decision-making skills
- •In depth understanding of internal process, procedures and internal systems
Responsibilities
- •Participate in review and development meetings
- •Prepare and provide monthly reports
- •Keeping a record and details of actions taken
- •Supporting customer service agents
- •Provides technical help to colleagues if required
- •Ensure compliance with bank policies
- •Perform other task specified by management
- Check if your CV is ATS-ready for ADIB
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
ADIB is a leading Islamic bank offering a wide range of banking and financial services. It serves individuals, corporations, and government entities.
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