Moyasar Financial Company
Customer Service Specialist
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
Customer ServiceFintechTicketing SystemsProblem SolvingArabicEnglish
At a Glance
- Category
- 📢 Marketing & Sales
- Level
- Mid-Level
- Type
- Full-time
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About the Role
We’re looking for a Customer Service Specialist to join our Business Operations team at Moyasar.
You’ll work closely with our merchants and customers, helping them with questions, payment-related issues, and day-to-day support. You’ll make sure every case is followed up properly and provide a smooth experience when using our services.
What You’ll Do
- Handle merchant and customer inquiries through phone, email, and ticketing systems.
- Support merchants with questions related to our payment services and processes.
- Troubleshoot issues and coordinate with the right internal teams for resolution.
- Track and follow up on cases until they are resolved.
- Support merchants during onboarding and documentation requirements.
- Escalate complex or technical issues when needed.
- Maintain accurate records of customer interactions and cases.
- Identify recurring issues and help improve the overall customer experience.
- Bachelor’s degree.
- Experience in customer service or customer support.
- Strong communication and problem-solving skills.
- Customer-focused with good follow-up skills.
- Comfortable handling multiple customer cases.
- Fintech, payments, or financial services experience is a plus.
- Arabic and English communication skills.
Requirements
- •Bachelor’s degree
- •Experience in customer service or customer support
- •Strong communication and problem-solving skills
- •Customer-focused with good follow-up skills
- •Comfortable handling multiple customer cases
- •Arabic and English communication skills
Nice to Have
- •Fintech, payments, or financial services experience
Responsibilities
- •Handle merchant and customer inquiries through phone, email, and ticketing systems
- •Support merchants with questions related to payment services and processes
- •Troubleshoot issues and coordinate with internal teams for resolution
- •Track and follow up on cases until they are resolved
- •Support merchants during onboarding and documentation requirements
- •Escalate complex or technical issues when needed
- •Maintain accurate records of customer interactions and cases
- •Identify recurring issues and help improve the overall customer experience
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- See what Moyasar Financial Company's hiring system sees in your CV
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
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