RAK Bank
Customer Service Officer
🇦🇪 UAE, UAE🏢 On-site
Customer ServiceBankingDigital BankingComplianceSOPCustomer Orientation
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Type
- Full-time
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What You’ll Be Doing
Customer Service & Operations
- Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.
- Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
- Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
- Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.Compliance & Process Adherence
- Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements.
- Maintain awareness of the branch’s Business Continuity Plan (BCM) and take appropriate action during disruptions.Digital & Service Efficiency
- Drive digital migration, encouraging customers to adopt digital banking channels.
- Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.Teamwork & Continuous Improvement
- Collaborate with colleagues across functions to achieve shared goals.
- Identify opportunities to improve processes, enhance knowledge, and strengthen team performanceWhat We’re Looking For
Education: Bachelor Degree in any related field
Experience: Minimum 3 years experience in a Customer Service role
Skills
- Analytical Thinking
- Teamwork & Collaboration
- Customer Orientation
- Ability to work with defined policies and procedures
- Strong commitment to accuracy, compliance, and service excellence
- Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers
- Ability to handle structured and routine interactions professionally
Requirements
- •Bachelor Degree in any related field
- •Minimum 3 years experience in a Customer Service role
- •Analytical Thinking
- •Teamwork and Collaboration
- •Customer Orientation
- •Ability to work with defined policies and procedures
- •Strong commitment to accuracy, compliance, and service excellence
- •Effective communication skills
Responsibilities
- •Deliver excellent customer service to internal and external customers
- •Provide guidance, advice, and solutions to customer queries
- •Act as custodian for debit/credit cards, cheque books, and account letters
- •Support smooth daily branch operations under Line Manager supervision
- •Ensure full adherence to bank policies, SOPs, and regulatory requirements
- •Maintain awareness of Business Continuity Plan (BCM)
- •Drive digital migration and encourage adoption of digital banking channels
- •Identify opportunities to improve processes and enhance team performance
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- Get your ATS score for RAK Bank in 30 seconds
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
RAK Bank
1000-5000 employees
RAK Bank is a leading public joint stock bank headquartered in Ras Al Khaimah, UAE. It offers a comprehensive range of retail, corporate, and investment banking solutions across the UAE.