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What You’ll Be Doing
Customer Service & Operations
• Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.
• Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
• Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
• Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.Compliance & Process Adherence
• Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements.
• Maintain awareness of the branch’s Business Continuity Plan (BCM) and take appropriate action during disruptions.Digital & Service Efficiency
• Drive digital migration, encouraging customers to adopt digital banking channels.
• Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.Teamwork & Continuous Improvement
• Collaborate with colleagues across functions to achieve shared goals.
• Identify opportunities to improve processes, enhance knowledge, and strengthen team performanceWhat We’re Looking For
Education: Bachelor Degree in any related field
Experience: Minimum 3 year's experience in customer service role
Skills
• Analytical Thinking
• Teamwork & Collaboration
• Customer Orientation
• Ability to work with defined policies and procedure
• Strong commitment to accuracy, compliance, and service excellence
• Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers
• Ability to handle structured and routine interactions professionally
Requirements
- •Bachelor Degree in any related field
- •Minimum 3 years' experience in customer service role
- •Analytical Thinking
- •Teamwork Collaboration
- •Customer Orientation
- •Ability to work with defined policies and procedures
- •Strong commitment to accuracy, compliance, and service excellence
- •Effective communication skills
Nice to Have
- •Maintain awareness of the branch’s Business Continuity Plan (BCM)
Responsibilities
- •Deliver excellent customer service
- •Provide guidance, advice, and solutions to customer queries
- •Act as custodian for key deliverables (cards, cheque books, etc.)
- •Support smooth daily branch operation
- •Ensure full adherence to bank policies, SOPs, and regulatory requirements
- •Drive digital migration and encourage adoption of digital banking channels
- •Collaborate with colleagues across functions to achieve shared goals
- •Identify opportunities to improve processes
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