Customer Service Officer (Outsource)

Role : Customer Service Officer (Outsource)
Location : Abu Dhabi

Role Purpose:

Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role

• Opening and closing applicant on time.

• Ensure proper implementation and follow up with timely.

• Prepare finance applications and obtain necessary approvals.

• Performed efficient troubleshooting of issues.

• Ensure TAT is adhered to and where possible exceed customer expectations

• Co-ordinate and liaise with other departments in a professional manner

• Participate in regular review and development meeting with key stakeholders

• Prepare and provide monthly report

• Keeping a record and details of actions taken

• Supporting customer service agents

• Provides technical help to colleagues if required.

• Ensure compliance with bank policies

• Perform other task specified by management.

Results Required

• Ensure customer queries are resolved with agreed TAT.

• Positive customer feedback.

• Deliver professionalism when dealing other departments.

Specialist Skills / Technical Knowledge Required for this role:

• Display flexibility in dealing with other team members.

• Good data processing skills.

• Good problem-solving skills.

• Excellent communication skills.

• Excellent Decision-making skills.

Previous experience required (if any)

• Previous banking experience in similar role.

• Knowledge of regulated financial services and banking industries.

• Detailed understanding of asset product.

• In depth understanding of the internal process, procedures and internal systems.