Mashreq Bank
Customer Service Officer.Injaz - DBC Operations.41.Retail Banking Group
🇦🇪 UAE, UAE🏢 On-site
Customer ServiceQuality AssuranceRetail BankingTelesalesCoachingPerformance Monitoring
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Experience
- 3+ years
- Type
- Full-time
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- To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.
- To manage the team and ensure that all activities are directed to meeting targets.
- To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
- University Graduate (preferably with some finance / banking or math’s component).
- Excellent communication skills.
- Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.
- Proven excellent listening skills.
- Analytical and conscious to detail.
- Computer literate.
- Positive attitude.
- Full knowledge of banks products, process and system information.
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Requirements
- •University Graduate (preferably with finance, banking, or math's component)
- •Excellent communication skills
- •Proven excellent listening skills
- •Analytical and conscious to detail
- •Computer literate
- •Positive attitude
- •Full knowledge of bank products, processes, and system information
Nice to Have
- •Previous work in a Quality Assurance or Service Quality role
Responsibilities
- •Monitor calls and provide feedback and coaching to frontline staff
- •Manage the team to ensure all activities meet targets
- •Develop and implement strategies and objectives
- •Set and achieve challenging targets
- •Maintain service standards
- •Monitor, evaluate, and measure performance for productivity and efficiency
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The ATS View
- See what Mashreq Bank's hiring system sees in your CV
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Mashreq Bank
5000+ employees
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.