Customer Relationship Officer(UAEN Only)
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Job Responsibility:
• Execute relevant financial transaction for clients in line with service.
• Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
• Maximize the referral opportunities from client interactions.
• Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
• Establish successful opening and deepening of relationships.
• Be highly alert to cross –sell opportunities identified by accessing client needs and refer to appropriate specialists (liability, Retail, TFS, Cash Management and treasury ect.
• Need to be able to manage account-opening support.
• Propose and implement strategies to enhance x-sell.
• Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
• Adapt sales approach to the clients, values and needs
• Address customer problems and complaints to achieve satisfactory resolutions.
• Referring issues beyond the role limit to appropriate points of reference.
• Resolve client problems and respond to inquiries quickly and effectively.
• Adhere to legal, corporate and regulator procedures.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.
• To continuously strive for self-development and improvement by identifying training/coaching needs and communicating them in a timely manner to the center manager as appropriate.
• Assist/ update and coach retail customer service representative in any business related products.
Job Skills & Qualifications:
• Bachelor graduate
• UAE National with up to 3 years of experience in similar role
What we offer you:
• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees
Requirements
- •Execute financial transactions for clients.
- •Promote and sell products/services to meet sales objectives.
- •Maximize referral opportunities.
- •Identify and act on sales and relationship-deepening opportunities.
- •Establish successful opening and deepening of relationships.
- •Manage account-opening support.
- •Propose and implement strategies to enhance cross-selling.
- •Address customer problems and complaints effectively.
Responsibilities
- •Educate clients on access channels.
- •Adapt sales approach to client needs.
- •Refer issues beyond role limits.
- •Adhere to legal, corporate, and regulator procedures.
- •Maintain control of confidential documents.
- •Strive for self-development and improvement.
- •Assist and coach retail customer service representatives.
Related Jobs
- See the score Emirates Islamic Bank's ATS gives your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.