Emirates Islamic Bank
Customer Relationship Officer - Priority Banking - Sharjah region (UAE Nationals Only)
🇦🇪 Sharjah, UAE🏢 On-site
customer servicebankingpriority bankingrelationship managementcomplaint resolution
🌙 UAE National
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To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
- Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time)
- Provide end to end customer service to Priority Banking customers as per bank TAT’s
- Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
- Inform customers of delays, if any, for their requests raised with the bank.
- Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
- Coordination with relevant departments for processing within TAT’s
- Address customer complaints & provide First Contact Resolution where ever possible
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
- Follow-up with customer post complaint resolution ensuring customer experience
- Ensure closure of complaints within defined TAT for the assigned customers
Job Skills & Qualifications:
- High School /Diploma Degree in relevant field
- Relevant experience in related/similar job (over 2-10 years)
- UAE National with Family Book
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
Requirements
- •UAE National with Family Book
- •High School/Diploma degree
- •2-10 years of relevant experience
- •Ability to manage service requests within TAT
- •Handle product service queries
- •Assist Relationship Managers
Responsibilities
- •Ensure closure of service requests within TAT
- •Provide end-to-end customer service
- •Coordinate with departments for processing
- •Handle product service-related queries
- •Address customer complaints
- •Follow-up with customers post-resolution
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Quick CV Check
- Get your ATS score for Emirates Islamic Bank in 30 seconds
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Benefits Package
🏠Housing
✈️Flights
🏥Medical
🎓Education
🚗Transport
💰Gratuity
🎯Bonus
📦Relocation
GCC Info
🌙 UAE National
Company
Emirates Islamic Bank
1000-5000 employees
Emirates Islamic Bank offers a comprehensive range of Sharia-compliant banking products and services for individuals and businesses. It serves customers across the UAE.
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