Emirates Islamic Bank
Customer Experience Assistant Manager (UAE Nationals Only)
🇦🇪 Dubai, UAE🏢 On-site
Voice of CustomerVoCData AnalysisSurvey ResearchStakeholder Management
🌙 UAE Nationals Only
At a Glance
- Category
- 📢 Marketing & Sales
- Level
- Mid-Level
- Type
- Full-time
Before You Apply
- See if your CV survives Emirates Islamic Bank's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Job Responsibility:
- Maintain a holistic view over the VoC (Voice of Customer ) framework and all the activities required to be executed with a predefined frequency
- Ensure all activities that are required to launch surveys, collect data, and publish results are done per the predefined timeline
- Maintain a VOC tracker for the data exchange and deliverables timelines
- Identify areas of improvement to further streamline the data processing
- Ensure data being exchanged is aligned with stakeholders and as needed by users
- Single point of contact for VoC execution matters
- Escalate delays in data readiness and availability
- Support in managing the stakeholders deliverables and service providers
- Bachelor graduate
- UAE National with up to 3 years of experience
- Experience in conducting surveys or research is a plus
Job Skills & Qualifications:
- Bachelor graduate
- UAE National with up to 3 years of experience
- Experience in conducting surveys or research is a plus
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
Requirements
- •UAE National only
- •Bachelor's degree
- •Up to 3 years of experience
- •Experience in conducting surveys or research is a plus
Nice to Have
- •Experience in conducting surveys or research
Responsibilities
- •Maintain a holistic view over the VoC framework and related activities
- •Ensure activities for launching surveys, collecting data, and publishing results are done on time
- •Maintain a VOC tracker for data exchange and deliverables timelines
- •Identify areas of improvement to streamline data processing
- •Ensure data exchanged is aligned with stakeholders and users
- •Act as single point of contact for VoC execution matters
- •Escalate delays in data readiness and availability
- •Support in managing stakeholder deliverables and service providers
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Before You Apply
- See if your CV survives Emirates Islamic Bank's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Benefits Package
🏠Housing
✈️Flights
🏥Medical
🎓Education
🚗Transport
💰Gratuity
🎯Bonus
📦Relocation
GCC Info
🌙 UAE Nationals Only
Company
Emirates Islamic Bank
1000-5000 employees
Emirates Islamic Bank offers a comprehensive range of Sharia-compliant banking products and services for individuals and businesses. It serves customers across the UAE.