Customer Experience Assistant Manager (UAE Nationals Only)

Job Responsibility:

• Maintain a holistic view over the VoC (Voice of Customer ) framework and all the activities required to be executed with a predefined frequency

• Ensure all activities that are required to launch surveys, collect data, and publish results are done per the predefined timeline

• Maintain a VOC tracker for the data exchange and deliverables timelines

• Identify areas of improvement to further streamline the data processing

• Ensure data being exchanged is aligned with stakeholders and as needed by users

• Single point of contact for VoC execution matters

• Escalate delays in data readiness and availability

• Support in managing the stakeholders deliverables and service providers

• Bachelor graduate

• UAE National with up to 3 years of experience

• Experience in conducting surveys or research is a plus

Job Skills & Qualifications:

• Bachelor graduate

• UAE National with up to 3 years of experience

• Experience in conducting surveys or research is a plus

What we offer you:

• Competitive salary package

• Strong emphasis on work-life balance and wellbeing across the bank

• World-class Learning & Development platform and career development

• Generous annual leave entitlement and Private Healthcare

• Preferential banking facilities for employees