CRM Specialist
75% Get Rejected
- See if your CV passes Sweater's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
We are looking for a passionate CRM Specialist to manage and execute customer relationship strategies that enhance retention, loyalty, and engagement. The ideal candidate will be data-driven, detail-oriented, and experienced in CRM tools such as CleverTap, Braze, or WebEngage.
You’ll play a key role in building personalized customer journeys, analyzing performance, and optimizing campaigns to deliver exceptional customer experiences.
Key Responsibilities
• Manage and implement CRM strategies to increase customer retention and improve loyalty.
• Analyze customer data to identify segments and understand user behavior.
• Design and execute customer journeys and lifecycle campaigns using platforms like CleverTap, Braze, or WebEngage.
• Prepare weekly and monthly analytical reports to evaluate campaign performance and insights.
• Collaborate closely with Marketing, Tech, and Customer Service teams to enhance the overall customer experience.
• Conduct A/B testing before campaign launches to ensure message accuracy and timing effectiveness.
• Continuously review and validate data within the CRM platform to ensure accuracy and resolve any issues.
• Propose creative and innovative ideas to boost customer engagement and retention. Requirements
• Bachelor’s degree in Marketing, Business Administration, Data Analytics, or related field.
• Proven experience in CRM management, marketing automation, or customer lifecycle marketing.
• Hands-on experience with CRM platforms (e.g., CleverTap, Braze, WebEngage, or similar).
• Strong analytical and problem-solving skills with the ability to interpret customer data.
• Excellent communication and collaboration skills.
• Attention to detail and a passion for improving the customer experience.
Benefits
Why Join Sweater
At Sweater, we believe in building lasting customer relationships through data, creativity, and collaboration. You’ll be part of a forward-thinking team that values innovation, ownership, and impact.
• Opportunities for growth and professional development
• Dynamic and collaborative work environment
Requirements
- •Bachelor’s degree in Marketing, Business, Data Analytics, or related field
- •Proven experience in CRM management or customer lifecycle marketing
- •Hands-on experience with CRM platforms (CleverTap, Braze, WebEngage, or similar)
- •Strong analytical and problem-solving skills
- •Excellent communication and collaboration skills
- •Attention to detail and focus on customer experience improvement
Nice to Have
- •Experience in marketing automation
- •Experience in customer lifecycle marketing
- •Passion for improving customer experience
- •Data-driven approach
- •Creativity and innovation
Responsibilities
- •Manage and implement CRM strategies
- •Analyze customer data for segmentation and behavior insights
- •Design and execute customer journeys and campaigns
- •Prepare analytical reports on campaign performance
- •Collaborate with Marketing, Tech, and Customer Service teams
- •Conduct A/B testing for campaigns
- •Validate CRM data accuracy
- •Propose ideas to boost customer engagement
Related Jobs
Browse Similar
- See if your CV passes Sweater's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Sweater provides property management and real estate services in Saudi Arabia. They aim to offer comprehensive solutions for property owners and investors.
Visit WebsiteView all jobs