Coordinator-Facilities Management Soft Services

We are currently recruiting for a Coordinator – Specialist Services (Grade 5) to join our Total Facilities Management team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope:

To Assist the Operations Manager / Account Manager in delivering contractual FM provisions related to Soft Services. To ensure time bound and quality service is offered to customers in line with the contractual requirement. Managing a diverse cleaning team on multiple sites as well as record keeping & Admin activities. This role plays critical role in ensuring the smooth and efficient operation of cleaning service, maintaining high standard of cleanliness and hygiene, and delivering exceptional customer satisfaction.

Responsibilities:

Financial

• Ensure daily deployments to be maintained as per the contractual.

• Ensure invoices information’s and client approvals to share to within the stipulated time frame.

• Ensure contractual KPIs are maintained as per scope.

• To provide efficient and effective coordination for running smooth IFS operations.

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization.

• Maintain healthy and effective business communication with Internal department and client.

• Timely actions on client escalations and other operational needs.

• Identify and addressing any operational challenges or issues that arise, implementing solutions to improve the efficiency.

• Resource management and ensuring smooth operations at all sites.

• Ensure to carried out regular cleaning audits to all contracts.

Process

• Ensure the work schedules to be created in line with contractual scope for a seamless delivery.

• Report any service variations to the contract to the operations Manager.

• Effective utilization of CAFM systems on required contract.

• Maintaining all records relating to Disciplinary Action, incident reports and Annual leave are collated and referenced.

Innovation

• Identify and implement technology solutions.

• Improve cleaning effectiveness by developing new cleaning methods.

• Creating customized cleaning solutions.

Selection Criteria:

• 2- 3 years’ experience in a similar capacity.

• BICS certification or equivalent certification.

• Good English written and communication skills.

• Valid UAE driving license.

• Extensive knowledge in computer/ reporting systems.

• Good knowledge on cleaning operations including machine, chemicals, and other process.