Contact Center Officer
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The Contact Centre Officer is responsible for delivering highāquality and consistent customer support across all customer interaction channels, including inbound and outbound calls, emails, online chat, webforms, digital platforms, and any other communication channel available in the Contact Center, within a 24/7 shiftābased operational environment.
The role focuses on handling customer inquiries, requests, feedback, and complaints; managing and resolving cases through the CRM system; and ensuring adherence to approved service quality standards, customer experience guidelines, and data privacy requirements.
The Contact Centre Officer leverages digital and AIāenabled tools to support efficient case handling, improve response accuracy, and enhance overall customer experience, while ensuring human validation, professionalism, and customer satisfaction across all touchpoints.
Requirements
- ā¢Handle customer inquiries, requests, feedback, and complaints
- ā¢Manage and resolve cases through the CRM system
- ā¢Adhere to service quality standards, customer experience guidelines, and data privacy
- ā¢Leverage digital and AI-enabled tools for case handling
- ā¢Work in a 24/7 shift-based operational environment
Nice to Have
- ā¢Experience with AI-enabled support tools
- ā¢Familiarity with digital platforms
Responsibilities
- ā¢Deliver high-quality customer support
- ā¢Manage customer interaction across all channels
- ā¢Ensure professionalism and customer satisfaction
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- See what AD Ports Group's hiring system sees in your CV
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
AD Ports Group is a global facilitator of logistics, industry, and finance in Abu Dhabi. It operates a diversified business across ports, industrial zones, and maritime services.
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