Concierge Agent, Four Seasons Red Sea
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.The Role of the Concierge Agent
Respond to a wide variety of guest requests by accurately assessing needs and preferences, delivering personalized recommendations, and adding thoughtful touches to ensure exceptional guest satisfaction, all while upholding Four Seasons standards and policies.
About Four Seasons Red Sea
Set along the breathtaking Red Sea coast, Four Seasons Red Sea offers a truly unique luxury experience, combining natural beauty with world-class hospitality. The property features elegant accommodations, exceptional dining experiences, and curated leisure and wellness facilities designed to create unforgettable stays for every guest.
Area of Responsibility
Concierge
Knowledge and Skills
• Minimum 1 year of Front Office or related experience preferred
• Previous experience with Opera PMS is an advantage
• Strong ability to build rapport and connect with guests
• Bilingual candidates and experience in luxury hospitality preferred
• Excellent command of English (written and spoken)
• Strong service mindset and teamwork skills
• High attention to detail and ability to work in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Clean criminal record required
• On-the-job training provided
What to Expect
• Competitive net salary in a tax-free environment
• Accommodation and transportation provided by the hotel
• Paid annual leave and public holidays
• Home leave tickets
• Complimentary employee meals
• Medical and life insurance
• Employee Assistance Program
• Worldwide complimentary room nights with Four Seasons
• Laundry/dry cleaning for work attire
• Growth and development opportunities
Localization Opportunity
In line with our commitment to Saudi Vision 2030, this role is open to Saudi Nationals.
Join us and be part of a team redefining luxury hospitality at the Red Sea
Requirements
- •Ability to respond to a wide variety of guest requests
- •Assess guest needs and preferences accurately
- •Deliver personalized recommendations
- •Uphold Four Seasons standards and policies
Nice to Have
- •Experience in a luxury beachside destination
- •Familiarity with Red Sea region attractions
Responsibilities
- •Respond to guest requests
- •Assess guest needs and preferences
- •Provide personalized recommendations
- •Add thoughtful touches to ensure guest satisfaction
- •Maintain Four Seasons standards and policies
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Four Seasons Hotels and Resorts is a global leader in luxury hospitality. They operate hotels and resorts worldwide, offering high-end guest experiences.
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